Concession Store Manager
2 months ago
About the Role
We are seeking a highly motivated and experienced Concession Store Manager to join our team at David Jones Malvern VIC. As a Concession Store Manager, you will be responsible for delivering the concession store's financial targets and company key performance indicators.
Key Responsibilities
- Drive a Customer-Centric Culture: Create a warm and genuine customer service experience, focusing on delivering exceptional customer satisfaction.
- Drive Sales and Profit: Ensure the achievement of all key performance indicators as set by the business, driving sales, profit, and productivity.
- Lead and Develop a Team: Inspire and empower your team through collaborative leadership, training, and development, ensuring they have an understanding of all business objectives.
- Collaborate with Stakeholders: Work collaboratively with other Concession, Floor Managers, and Cluster Managers to achieve business objectives.
- Embody Company Values: Demonstrate our key cultural values of Customer Obsessed, Collaborative, Inspirational, Responsible, and Dedicated to Quality.
Requirements
- Passion for Retail: A passion for the retail industry, exceptional service, and a strong sense of personal style and presentation.
- Proven Experience: Proven experience in managing a fast-paced retail, hospitality, or similar business.
- Financial Management: Ability to manage budgets, interpreting financial reports, and generating efficient rosters.
- Team Management: Experience managing the performance, productivity, training, and development of a large team.
- Operational Excellence: Operational excellence, experience with stock control, and visual merchandising.
- Relationship Building: Ability to build strong relationships with stakeholders across the business.
About Country Road
Country Road inspires modern Australian living every day. An icon since 1974, the brand is famous for its effortless style and quality designs that are made to last.
Recognised as a leading responsible retailer, Country Road is proud to support local partnerships with Australian farmers, manufacturers, and First Nations communities.
The brand is renowned for championing industry-leading initiatives and was the first Australian fashion retailer to partner with Oritain to scientifically verify fibre origin, the Green Building Council to target best practice store design, and the Good Cashmere Standard by AbTF to support responsible cashmere production.
Country Road is committed to embedding sustainability into its business by improving traceability through its supply chain, working with suppliers that uphold high environmental standards, and maintaining responsible sourcing strategies for key raw materials.
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