Platform Adoption Specialist

16 hours ago

Sydney, New South Wales, Australia beBeeImplementation Full time $90,000 - $120,000
Platform Adoption Specialist

We're a collaborative team of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals.

About The Role

You'll work directly with new clients to configure and launch their platform. You'll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success.

  • Lead Client Onboarding: Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
  • Manage Multiple Projects: Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
  • Tailor Solutions to Clients: Work closely with venue stakeholders to understand their goals and customize the platform to meet their needs.
  • Be a Product Expert: Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
  • Collaborate Across Teams: Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.
About Our Business Model

We empower local economies by moving quickly, learning, and reiterating in order to make impactful decisions that display empathy for our range of users—from customers to partners.

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