Current jobs related to Guest Experience Team Leader - Surfers Paradise, Queensland - Accor

  • Guest Experience Team Leader

    4 weeks ago

    Surfers Paradise, Queensland, Australia Accor Full time

    About the RoleWe are seeking a highly motivated and experienced Guest Experience Team Leader to join our Front Office team at Novotel Surfers Paradise. As a key member of our leadership team, you will be responsible for providing operational support and inspiring the Front Office team to deliver exceptional guest service.Key ResponsibilitiesAssist the Front...

  • Guest Experience Team Leader

    3 weeks ago

    Surfers Paradise, Queensland, Australia Accor Full time

    About the RoleWe are seeking a highly motivated and experienced Guest Experience Team Leader to join our team at Novotel Surfers Paradise. As a key member of our Front Office Leadership team, you will be responsible for leading by example and providing operational support to deliver a warm and personalized hospitality experience to our guests.Key...

  • Guest Experience Team Leader

    1 month ago

    Surfers Paradise, Queensland, Australia Accor Full time

    About the RoleWe are seeking a highly motivated and experienced Guest Experience Team Leader to join our Front Office team at Novotel Surfers Paradise. As a key member of our leadership team, you will be responsible for providing operational support and inspiring the Front Office team to deliver exceptional guest service.Key ResponsibilitiesAssist the Front...

  • Guest Experience Team Leader

    3 weeks ago

    Surfers Paradise, Queensland, Australia Accor Full time

    About the RoleWe are seeking a skilled Guest Experience Team Leader to join our team at Novotel Surfers Paradise. As a key member of our Front Office team, you will be responsible for leading by example and providing operational support to deliver a warm and personalized hospitality experience to our guests.Key ResponsibilitiesAssist the Front Office...

  • Guest Experience Team Leader

    3 weeks ago

    Surfers Paradise, Queensland, Australia Accor Full time

    About the RoleWe are seeking a highly motivated and experienced Guest Experience Team Leader to join our Front Office team at Novotel Surfers Paradise. As a key member of our leadership team, you will be responsible for providing operational support and inspiring the Front Office team to deliver exceptional guest service.Key Responsibilities:Assist the Front...

  • Guest Experience Team Leader

    3 weeks ago

    Surfers Paradise, Queensland, Australia Accor Full time

    About the RoleWe are seeking a highly motivated and experienced Guest Experience Team Leader to join our Front Office team at Novotel Surfers Paradise. As a key member of our leadership team, you will be responsible for leading by example and providing operational support to ensure a warm and personalized hospitality experience for our guests.Key...

  • Guest Experience Team Member

    2 weeks ago

    Surfers Paradise, Queensland, Australia AccorHotel Full time

    Job Title: Guest Experience All RounderJob Summary:We are seeking a highly motivated and experienced guest experience all rounder to join our team at AccorHotel. As a guest experience all rounder, you will be responsible for providing exceptional customer service and creating unforgettable experiences for our guests.Key Responsibilities:Provide quality...

  • Guest Experience Host

    4 weeks ago

    Surfers Paradise, Queensland, Australia Wyndham Destinations Full time

    Deliver Exceptional Guest ExperiencesAs a Guest Experience Host at Wyndham Destinations, you will be responsible for managing the activities and performance of the Guest Experience Hosts in the absence of the Guest Experience Host Manager. You will schedule onsite resident guests to Owner Updates or regular Club presentations, as appropriate, during the...

  • Guest Experience Host

    4 weeks ago

    Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time

    Deliver Exceptional Guest ExperiencesWe're seeking a skilled Guest Experience Host to join our team at Travel + Leisure Co. As a key member of our resort staff, you'll be responsible for providing top-notch service to our guests, ensuring their vacation is nothing short of unforgettable.Key Responsibilities:Manage the activities and performance of Guest...

  • Guest Experience Host

    2 months ago

    Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time

    Delivering Exceptional Guest ExperiencesAt Travel + Leisure Co., our mission is to provide unparalleled hospitality services to our valued guests. As a key member of our team, you will play a vital role in ensuring that every guest has an unforgettable experience at our resorts.Key Responsibilities:Manage the activities and performance of Guest Experience...

  • Guest Experience Host

    4 weeks ago

    Surfers Paradise, Queensland, Australia Travel + Leisure Co Full time

    Unlock Your Potential as a Guest Experience HostAt Travel + Leisure Co., we're passionate about delivering exceptional experiences for our guests. As a Guest Experience Host, you'll play a vital role in creating unforgettable memories for our owners and guests.Key Responsibilities:Manage the activities and performance of the Guest Experience Hosts in the...

  • Guest Experience Host

    1 month ago

    Surfers Paradise, Queensland, Australia Wyndham Destinations Full time

    Deliver Exceptional Guest ExperiencesWe're seeking a highly motivated and customer-focused Guest Experience Host to join our team at Surfers Paradise. As a key member of our Face to Face Lead Generation Team, you'll be responsible for delivering exceptional guest experiences and driving sales appointments for our sales centers.Key Responsibilities:Manage the...

  • Guest Experience Host

    1 month ago

    Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time

    Deliver Exceptional Guest ExperiencesAt Travel + Leisure Co, we're passionate about putting the world on vacation. As a Guest Experience Host, you'll play a key role in delivering exceptional guest experiences and driving sales growth.Key Responsibilities:Manage the activities and performance of Guest Experience Hosts in the absence of the Guest Experience...

  • Guest Experience Host

    2 months ago

    Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time

    Deliver Exceptional Guest ExperiencesWe're seeking a skilled Guest Experience Host to join our team at Surfers Paradise. As a key member of our resort team, you'll be responsible for providing exceptional customer service, ensuring a seamless check-in process, and promoting our vacation club offerings to guests.Key Responsibilities:Register and greet guests,...

  • Guest Experience Ambassador

    2 months ago

    Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time

    Delivering Exceptional Guest ExperiencesAt Travel + Leisure Co., our mission is to provide unparalleled hospitality services to our valued guests. As a Guest Experience Host, you will be the face of our company, responsible for ensuring that every guest has a memorable and enjoyable experience.Key Responsibilities:Greet and register guests, providing them...

  • Guest Experience Host

    1 month ago

    Surfers Paradise, Queensland, Australia Travel + Leisure Co Full time

    Deliver Exceptional Guest ExperiencesAt Travel + Leisure Co., we're passionate about putting the world on vacation. As a Guest Experience Host, you'll play a vital role in delivering unforgettable experiences for our guests. Your enthusiasm, excellent communication skills, and passion for customer service will shine through in every interaction.Key...

  • Guest Experience Host

    2 weeks ago

    Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time

    Delivering Exceptional Guest ExperiencesAt Travel + Leisure Co., we're passionate about creating unforgettable vacation experiences for our guests. As a Guest Experience Host, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.Your Key ResponsibilitiesProvide exceptional customer service to guests, responding to...

  • Guest Experience Ambassador

    7 days ago

    Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time

    Serve the World of a LifetimeAt Travel + Leisure Co., our mission is to deliver exceptional experiences to travelers worldwide. As a Guest Experience Host, you will be at the forefront of our mission, ensuring that every guest has an unforgettable vacation. Your enthusiastic approach to customer service and ability to deliver personalized experiences will...

  • Guest Experience Host

    3 weeks ago

    Surfers Paradise, Queensland, Australia Travel + Leisure Co Full time

    We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the brand-new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...

  • Guest Experience Host

    3 weeks ago

    Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time

    Deliver Exceptional Guest ExperiencesWe're seeking a skilled Guest Experience Host to join our team at Travel + Leisure Co. As a key member of our resort staff, you'll be responsible for providing top-notch service to our guests, ensuring their vacation is nothing short of exceptional.Key Responsibilities:Manage the activities and performance of Guest...

Guest Experience Team Leader

2 months ago

Surfers Paradise, Queensland, Australia Accor Full time
{"title": "Guest Experience Team Leader", "subtitle": "Join our team and take the next step in your hospitality career", "content": "

At Accor, we're committed to delivering exceptional guest experiences that exceed our customers' expectations. As a Guest Experience Team Leader, you'll play a key role in leading our Front Office team to provide warm and personalized hospitality to every guest, upholding our Novotel and Accor brand standards.

Key Responsibilities:

  • Assist the Front Office Leadership team in ensuring smooth and efficient Front Office operations
  • Proactively handle guest complaints and requests professionally and efficiently
  • Train and direct the team to provide exceptional guest service at all times
  • Uphold a positive, can-do energy pertaining to guest and workplace challenges
  • Provide a structured and consistent onboarding and training experience for Front Office team members
  • Ensure the Front Office team provides prompt and efficient service while maximizing occupancy levels and up-selling the properties' facilities and rooms.

What We Offer:

  • Uniform provided
  • Paid birthday leave after six months
  • Free staff meals during shift
  • Generous ACCOR perks, including discounted accommodation and restaurant's
  • A collaborative, vibrant culture
  • Professional development opportunities
  • ACCOR Career Milestone celebrations
  • A reward and recognition program

About You:

  • A person looking to take the next step towards a leadership position
  • Previous experience using OPERA Cloud, checking in and out guests in a 200+ Hotel
  • A driven problem solver with a creative approach to delivering the ultimate guest experience
  • The ability to multi-task, work well under pressure, and think on your feet to resolve issues & guest complaints is essential
  • Proven strong Microsoft office skills and clear communication
  • Committed to driving Loyalty (ALL Livelimitless) and memorable guest experiences
  • A positive, enthusiastic attitude and the ability to work a flexible rotating 7-day roster including week-ends and public holidays.

Additional Information:

The Novotel brand is part of the Accor Group, a global market leader in hospitality and tourism services. As a Guest Experience Team Leader, you'll be part of a diverse portfolio of renowned brands, with opportunities for ongoing career and professional development.

", "lang_code": "en"}