Bell Desk Manager

14 hours ago


Perth, Western Australia Marriott Full time
Job Summary

We are seeking a highly skilled and experienced Bell Desk Manager to join our team at The Westin Perth. As a key member of our Rooms & Guest Services Operations department, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our front desk services.

Key Responsibilities
  • Respond to guest requests and special arrangements with a high level of professionalism and attention to detail.
  • Identify and address guest needs, ensuring their satisfaction and loyalty to our brand.
  • Lead and develop a high-performing team, providing coaching and mentoring to enhance their skills and knowledge.
  • Manage labor costs and rostering to optimize productivity and efficiency.
  • Provide exceptional customer service, responding to guest calls, messages, and requests in a timely and courteous manner.
  • Represent property management in resolving guest-related situations, ensuring a positive outcome for all parties involved.
  • Maintain the highest standards of cleanliness and organization in the hotel driveway.
  • Complete and report accidents, injuries, and unsafe work conditions, facilitating safety training and certifications for the team.
Requirements
  • Experience in daily hotel operations, with a strong background in hospitality and customer service.
  • Current WA RSA and Approved Manager card (advantageous).
  • Current Driver's License is a must.
  • Hospitality and OPERA experience is essential, with leadership experience preferred.
  • Excellent organizational, communication, and interpersonal skills.
Benefits
  • Generous accommodation and Food and Beverage discounts for Associates, family, and friends across all Marriott International properties worldwide.
  • Associate recognition programs.
  • Discounted CBD parking.
  • World-class training programs.
  • Strategic career development opportunities.
  • Access to EAP services.
  • Competitive salary.

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