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Front Office Supervisor
2 months ago
Company Overview
Sheraton Grand Mirage Port Douglas is a proud member of the Marriott International Group, recognized as the leading global hospitality company. With a diverse portfolio of brands and hotels across over 138 countries, Marriott offers numerous opportunities for associates to grow and thrive in their careers.
Location Insights
This renowned resort is nestled between the breathtaking Great Barrier Reef and the lush Daintree Rainforest in Tropical North Queensland, featuring 295 guest rooms, suites, and exclusive self-contained villas.
Department Overview
An exciting opportunity has arisen to join our Front Office Management team. We are seeking a dedicated and skilled Front Office Supervisor to oversee daily operations within the Front Office. This role reports directly to the Front Office Manager.
Key Responsibilities:
- Delivering outstanding service to exceed guest expectations and enhance overall satisfaction.
- Coordinating daily Front Office activities by collaborating effectively with various resort departments to fulfill guest requirements.
- Providing ongoing training to team members and continuously seeking innovative ways to engage and uplift team performance.
- Exhibiting leadership during emergencies with professionalism, supporting senior management, and participating in safety and security investigations.
- Conducting regular inspections of the hotel, identifying areas for improvement, and implementing effective strategies.
- Ensuring accuracy in guest billing processes.
Qualifications for Success:
- Experience in a 4 or 5-star hotel environment (preferred).
- Demonstrated ability to lead and inspire a team.
- Proven track record of exceeding guest expectations.
- High School diploma or equivalent.
- Tertiary qualifications (preferred).
- A collaborative team player with a strong attention to detail.
Join us to experience a wealth of career opportunities, including free on-site parking, provided uniforms, discounted meals, a vibrant Social Club, and attractive accommodation discounts at our 5-star International Hotels and Resorts worldwide. Working at Sheraton is more than just a job; it’s a lifestyle. Become the best version of yourself and advance your career with Marriott, where you are part of a supportive community.
Marriott International is an equal opportunity employer committed to building a diverse workforce and fostering an inclusive environment. We do not discriminate based on disability, veteran status, or any other criteria protected by local, state, or federal regulations.
