Technical Service Delivery Lead
7 days ago
Job Summary:
Unisys is seeking a highly skilled Technical Service Delivery Lead to join our team. As a Technical Service Delivery Lead, you will be responsible for leading the technical service delivery team and ensuring the successful delivery of IT services to our clients.
Key Responsibilities:
- Lead the technical service delivery team and ensure the successful delivery of IT services to our clients.
- Develop and implement technical service delivery strategies to meet client needs and expectations.
- Collaborate with cross-functional teams to ensure seamless delivery of IT services.
- Provide technical guidance and support to team members to ensure they have the necessary skills and knowledge to deliver high-quality IT services.
- Identify and mitigate technical risks to ensure successful delivery of IT services.
- Develop and maintain relationships with clients to ensure their needs and expectations are met.
- Provide regular status updates to clients and stakeholders on the progress of IT service delivery.
- Ensure compliance with IT service delivery standards and procedures.
Requirements:
- 8-11 years of experience in Microsoft 365 stack, including Intune, Endpoint Manager, Office 365, and Collaboration tools.
- Experience in managing a team of 20 or more members.
- Strong understanding of ITIL, specifically Change and Release management.
- Ability to adapt to a changing technical environment.
- Strong communication and interpersonal skills.
- Ability to coach and develop team members.
- Strong knowledge of Microsoft PowerShell.
- Certifications: ITIL Foundation (optional), Any Microsoft 365 certifications preferred.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A competitive salary and benefits package.
- A recognition and reward program for outstanding performers.
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