Technical Service Delivery Lead

7 days ago


Melbourne, Victoria, Australia Unisys Full time

Job Summary:

Unisys is seeking a highly skilled Technical Service Delivery Lead to join our team. As a Technical Service Delivery Lead, you will be responsible for leading the technical service delivery team and ensuring the successful delivery of IT services to our clients.

Key Responsibilities:

  • Lead the technical service delivery team and ensure the successful delivery of IT services to our clients.
  • Develop and implement technical service delivery strategies to meet client needs and expectations.
  • Collaborate with cross-functional teams to ensure seamless delivery of IT services.
  • Provide technical guidance and support to team members to ensure they have the necessary skills and knowledge to deliver high-quality IT services.
  • Identify and mitigate technical risks to ensure successful delivery of IT services.
  • Develop and maintain relationships with clients to ensure their needs and expectations are met.
  • Provide regular status updates to clients and stakeholders on the progress of IT service delivery.
  • Ensure compliance with IT service delivery standards and procedures.

Requirements:

  • 8-11 years of experience in Microsoft 365 stack, including Intune, Endpoint Manager, Office 365, and Collaboration tools.
  • Experience in managing a team of 20 or more members.
  • Strong understanding of ITIL, specifically Change and Release management.
  • Ability to adapt to a changing technical environment.
  • Strong communication and interpersonal skills.
  • Ability to coach and develop team members.
  • Strong knowledge of Microsoft PowerShell.
  • Certifications: ITIL Foundation (optional), Any Microsoft 365 certifications preferred.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.
  • A recognition and reward program for outstanding performers.


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