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IT Service Delivery Manager
2 months ago
We are seeking an experienced IT Service Delivery Manager to lead our IT Service Desk team and support our Head of IT. The successful candidate will be responsible for overseeing the IT Service Desk, crafting technology and cybersecurity-related communications, and maintaining technology hardware assets.
Key Responsibilities:- Oversee the IT Service Desk and ensure exceptional standards of support and swift resolution of issues.
- Maintain technology hardware assets, including printers, telephony systems, CCTV, and physical security devices.
- Define standards and protocols for data exchange, communications, software, and interconnection of network information systems.
- Foster strong working relationships with key stakeholders to support collaboration.
- Lead, mentor, and oversee the IT Service Desk team.
- Assist in implementing and maintaining continuous improvement to work practices.
- Tertiary qualifications in Information Technology or Computer Science.
- Demonstrated leadership and management of IT operations and related projects.
- Proven experience introducing IT service management practices and processes within organizations.
- ITIL certification is highly regarded.
- Knowledge of information security management systems and the ISO 27001:2015 standard.
- Ability to keep abreast of emerging technologies and possess good analytical and problem-solving skills.
- Exceptional interpersonal and communication skills and the ability to articulate ideas to technical and non-technical audiences.
- Solid understanding of Azure & Microsoft 365 and cybersecurity principles.
We are a charitable organization dedicated to providing wheelchair transportation services. We value diversity and encourage people of all ages and backgrounds to apply. We are committed to creating a diverse environment and are proud to be an equal opportunity employer.
