Senior Product Operations Lead

1 week ago


Sydney, New South Wales, Australia beBeeProductOperationsManager Full time $150,000 - $180,000

As a seasoned professional, you will drive the product operations function, leading a team of product managers. Your purpose is to ensure operational excellence and provide critical insights to inform strategic decisions.

Key Responsibilities:
  • Lead and mentor a global team of product managers, creating a culture of continuous improvement and data-driven decision-making.
  • Provide clear direction and development opportunities to empower your team to proactively solve problems and navigate complex organisational environments.
  • Lead the incident response and resolution process, owning the escalation path for high-impact issues.
  • Establish and maintain service level agreements to provide world-class support for operational teams and clients.
  • Manage the feedback loop, leveraging strategic insights to inform and optimise product strategy.
  • Evaluate, optimise, and scale product systems and processes, specialising in core financial services.
  • Drive a data-first approach to product operations, analysing customer issues to identify key themes and trends.
  • Direct the creation of comprehensive knowledge management systems and processes.
Requirements:
  • 5+ years of leadership experience managing a technology operations or service delivery team.
  • 7+ years of experience in financial services or a related field.
  • Proven ability to build strong relationships and influence stakeholders.
  • Hands-on experience with collaboration tools like Jira and Confluence.


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