Product and Operations Lead

Founder & CEO @ Arya | safety awareness made easy.

Own and evolve product and operations in a mission-led edtech start-up. Arya is a purpose-led edtech company delivering personal safety awareness training to Jewish community organisations in Australia and the U.S., with a subscription-based learning solution that combines proprietary content with an LMS platform to deliver an integrated learning experience.

Arya also offers bespoke customisations and content for clients, positioning Arya as a comprehensive training partner for communities worldwide. The role sits at the intersection of product, operations, and customer experience, owning systems and processes that power Arya today (LMS, CRM, and content production) while shaping future products and experiences.

This is a unique opportunity to own and shape the product, operations, and customer experience at Arya. You will manage the systems and processes that power our learning solution and help define the next phase of product developments and experiences.

• Product
• • End-to-End Product Ownership: Manage Arya's product as an integrated learning solution — combining proprietary content, the LMS platform, and client-facing features.
  • Content Production: Oversee delivery of proprietary courses, coordinating external creatives and subject matter experts, optimising the production pipeline for efficiency and quality.
  • LMS: Manage and optimise the customer-facing platform experience with a UX/UI mindset, ensuring smooth learner journeys and high adoption.
  • New Product Features & Incubation: Take ownership of existing and in-progress add-ons, carry them over the finish line, and lead future feature rollouts such as gamification and recognition programs.
  • Client-Facing Alignment: Ensure the product delivers measurable impact for customers, including custom deliverables.
• Operations
• • CRM Ownership: Take full responsibility for Arya's CRM, the central hub connecting content, LMS, and client journeys.
  • Process Optimisation: Identify and implement new systems, tools, and methods (including AI technologies) to streamline operations across content, product, and customer experience.
  • Customer Experience & Support: Provide pragmatic, hands-on support when needed, ensuring a seamless customer journey.
  • Cross-Functional Collaboration: Work with the Founder & CEO, Director of Partnerships, and Financial Controller to align product and operational execution with Arya's strategic goals.
• Success in Your First Year Will Look Like
• • Mastery of HubSpot, with ownership of customer journeys, workflows and automations.
  • Content production pipeline optimised, with delivery timelines reduced and bottlenecks removed.
  • Develop a freemium product: an open, publicly accessible trial experience to drive adoption and support a product-led growth strategy.
  • Reporting product and self-service onboarding portal launched successfully.
  • Arya's LMS optimised for user adoption and improved learner experience.

Experience: 4–7 years in SaaS, edtech, or product-driven environments, spanning product operations, systems management, or project management.

Strengths (demonstrated track record in):

• End-to-end product ownership — managing learning solutions, platforms, or SaaS products that integrate content, systems, and client-facing features.
• Operational excellence — streamlining processes, implementing new systems or technologies, and solving problems with innovative solutions.
• Product feature rollouts — taking new tools or features from build to launch, with measurable impact on customer experience or engagement.
• Strong written and verbal communication.
• Project management and organisational skills.

Mindset:

• Ambitious to grow into a senior leadership role.
• You can wear many hats and thrive on variety and cross-functional ownership.
• Technically confident — comfortable learning and implementing new tech stacks.
• Entrepreneurial, problem-solving, hands-on, and pragmatic.
• Excited to "build from scratch" and optimise existing processes.
• Motivated by Arya's mission and purpose.

• Purpose-driven: Be part of a mission that matters — delivering safety, resilience, and awareness training to communities and individuals that need it most.
• Impactful: This is a high-autonomy role where your work will directly shape the product, operations, and user experience of a growing company.
• Growth pathway: A career that expands into senior leadership in product, operations, and user experience, with the mandate to build and lead your own teams over time.
• Collaboration & exposure: Work directly with leadership across Sydney and New York, plus board level and client-facing responsibilities.
• Flexibility: Hybrid work model, with opportunities for domestic and international travel as Arya expands.
• Professional development: Budget available for learning and growth (courses, conferences, certifications).

Looking forward to meeting some champions who want to amplify an impactful learning solution,

Arya