Product Operations Lead

Overview

Join to apply for the Product Operations Lead role at Tyro Payments.

Why Tyro? At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience, we combine the best people, technology, and partners to deliver simplified payments and seamless business banking. We power more than 73,000 merchants across Australia and work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You. We're obsessed with the success of our people and provide support to help you do your best work. You'll work with a close to 600-strong Tyro team in a fast-paced, innovative environment that lives our values: commit to greatness, stay hungry, wow the customer, be good and win together. You'll have opportunities to learn new skills and make an impact as we shake things up in payments.

About The Role

As the lead for our Product Operations at Tyro, you will ensure Tyro's products are developed with world‑class quality, efficiency, consistency and in a compliant manner. You will work alongside product managers, designers, engineers, risk specialists and business stakeholders to help teams focus, collaborate, and deliver at scale. This is ideal for someone who is process‑oriented, thrives in a dynamic environment, and is passionate about building high‑performing product organisations.

What You'll Do

• Design, coordinate, and continuously evolve our product operating cadences, including annual planning, half-yearly planning, monthly product reviews, and weekly team check-ins.
• Work with engineering to iterate on the product launch methodology to ensure high quality and high velocity shipping of key product features.
• Bring structure and impact to how we plan, execute, and measure product initiatives across a complex, multi‑squad environment.

Reporting & Insight

• Drive coordination and consistency of product team reporting—providing clarity on product health, velocity, and impact through dashboards and narratives.
• Review and ensure consistent scoring and updating of key metrics such as OKRs.

Process & Tooling

• Identify bottlenecks and friction points in the product development lifecycle, then lead scalable improvements.
• Champion internal tooling and documentation hygiene, ensuring teams have the right resources and clarity.
• Highlight improvement opportunities for artefacts such as PRDs and roadmaps across the portfolio.

Governance, Risk & Compliance

• Partner with risk and compliance teams to ensure squads meet obligations, monitor control execution, and remediate issues proactively.
• Maintain visibility over policy changes and translate requirements into product team workflows.

Team Culture & Onboarding

• Help build a strong, connected product culture that reflects Tyro's values and improves team cohesion, collaboration, and trust.
• Own and continuously improve onboarding for new product team members with clarity on how we build at Tyro.

Cross-Functional Enablement

• Coordinate between product and teams such as engineering, finance, marketing, operations and legal to align initiatives.
• Facilitate clear roles, responsibilities and decision-making frameworks across initiatives.

What You'll Bring

• 5+ years in product operations, product management, or strategic program management within a technology company.
• Experience designing and executing complex operating rhythms at scale.
• Excellent organisational and stakeholder management skills; comfortable working with senior leadership to squad-level contributors.
• Deep empathy for product teams and a passion for enabling them to do their best work.
• Ability to balance structure and flexibility—knowing when to formalise and when to adapt.
• Strong communication skills, both written and verbal, and the ability to simplify the complex.
• Proficiency with product collaboration and planning tools (e.g. Confluence, Jira, Asana, Notion, Airtable).

Your Success Will Be Measured By

• Operational excellence: quality, consistency, and adoption of product rituals, documentation and reporting.
• Team engagement: increased clarity, cohesion, and connection to Tyro's product culture.
• Risk alignment: strong adherence to regulatory and compliance obligations.
• Process improvement: reduction in inefficiencies and increased team productivity.
• Onboarding impact: faster ramp-up time for new team members and positive onboarding feedback.

What's in it for you?

We've created an environment that values diversity, inclusion, and flexibility. Here are some benefits highlighted by Tyros:

• A mix of in-office and remote working
• Learning and career development opportunities
• 16 weeks paid primary carers leave
• 12 weeks paid secondary carers leave
• Annual team-based volunteer day
• Birthday Leave
• Power Up Day (additional day of leave)
• Weekly team social events, snacks, craft beer and video games
• Taco Tuesdays
• Mental health and wellness initiatives
• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments during the recruitment process, inform our Talent team.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management
• Manufacturing

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