Frontline Guest Experience Associate
1 week ago
This role focuses on delivering exceptional customer service to hotel guests, ensuring a smooth stay from check-in to check-out. Key responsibilities include addressing immediate inquiries and needs, maintaining clear communication with guests and colleagues, and overseeing accurate processing of guest reservations and updates.
Main Responsibilities:
- Provide top-notch customer service throughout the guest's stay.
- Efficiently handle check-ins and check-outs, addressing any pressing issues or concerns.
- Maintain open and respectful communication with guests, colleagues, and stakeholders across various channels.
- Accurately process and manage guest reservations, updates, and special requests.
Key Qualifications:
- A background in delivering high-quality service within a hotel, hospitality, or customer-facing environment is essential.
- The ability to articulate information clearly and effectively across various mediums is crucial.
- Consistently delivering an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs, is vital.
Your Career Advantages:
- Career Growth: Our learning and development programs will help you advance your career.
- Exclusive Hotel Deals: Enjoy 50% off stays at our hotels in Australasia.
- Global Perks: Take advantage of international accommodation discounts across our hotel brands.
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