Senior Case Resolution Specialist

21 hours ago

Hobart, Tasmania, Australia beBeeCase Full time $104,123 - $134,474

We are seeking experienced professionals to fill a critical role within our Conduct, Performance and Reviews team.

Job Summary:

This is an exciting opportunity for a skilled case resolution specialist to join our team.

As a senior case resolution specialist, you will be responsible for managing complex cases with guidance from your supervisor. Your key responsibilities will include:

  • Investigating and resolving sensitive cases with expertise and professionalism
  • Applying relevant legislation, policy, and enterprise agreements to ensure compliance and best practice
  • Developing and presenting clear, concise briefings, reports, and recommendations to stakeholders
  • Identifying and escalating risks appropriately, providing informed analysis and options to management
  • Contributing to the development and review of HR policies and processes to ensure they are contemporary and aligned with APS standards
Required Skills and Qualifications:

To be successful in this role, you will require:

  • Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments
  • Excellent communication and interpersonal skills, with the ability to build trust and rapport with stakeholders
  • Highly developed writing and presentation skills, with the ability to produce clear, concise reports and briefings
  • Ability to work independently and as part of a team, with a strong commitment to collaboration and consultation
  • Knowledge of relevant legislation, policy, and enterprise agreements, with the ability to apply them in complex case scenarios
Benefits:

In addition to a competitive salary and benefits package, we offer:

  • A dynamic and supportive work environment, with opportunities for professional growth and development
  • A diverse and inclusive team culture, with a strong emphasis on respect, empathy, and understanding
  • The chance to make a real difference in the lives of our clients and stakeholders
About Us:

We value diversity and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. We are committed to creating an inclusive and respectful work environment that supports the needs of all employees.

We look forward to receiving your application and welcoming you to our team

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