HR Complex Case Officer

2 days ago


Hobart, Tasmania, Australia Australian Taxation Office Full time

We are seeking HR Complex Case Officers and Managers to join the Conduct, Performance and Reviews team.

All Case Officers and Managers undertake two or more of the following case types:


• Preliminary and formal investigations of suspected breaches of the APS Code of Conduct


• Management of employee complaints


• Reviews of action/employment decisions


• Formal underperformance processes, and


• Alternative dispute resolution and/or mediation.

You may also be required to fulfill the role of suspension delegate or breach decision maker on investigations into potential breaches of the APS Code of Conduct.

As an APS 6 HR Complex Case Officer, you will:

- Manage / investigate complex, sensitive cases with guidance from your EL 1 Team leader

- Interpret and apply relevant legislation, policy, and the ATO Enterprise Agreement

- Write and present clear and credible briefings, reports and recommendations

- Identify and escalate risks appropriately, providing informed analysis and options

- Help improve HR policies and processes so that they are contemporary and best practice

- Build trusted relationships with stakeholders, including union representatives and managers, and contribute actively to a respectful, ethical and inclusive team culture.

As an EL 1 HR Complex Case Manager (Team Leader), you will:

- Manage / investigate complex, sensitive cases independently, and develop case handling strategies for high-risk matters that cut across case type

- Interpret and apply relevant legislation, policy, and the ATO Enterprise Agreement

- Prepare and present clear, concise, and credible briefings, reports, and written recommendations

- Give clear, credible advice to managers and senior executives, guiding them to navigate risks and make sound, defensible decisions aligned with APS standards

- Lead the development or review of HR policies and processes so that they are contemporary and best practice

- Build trusted relationships with stakeholders, including senior leaders, union representatives and managers

- Supervise and coach employees, and foster an inclusive, ethical and respectful team culture.

These roles may be offered on an ongoing or non-ongoing basis in Brisbane CBD, Canberra, Hobart or Sydney CBD. A merit pool may be formed and used to fill future similar vacancies in these locations and other locations within the same metropolitan area.

We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

#J-18808-Ljbffr

  • Hobart, Tasmania, Australia CSIRO Full time

    Acknowledgement of CountryCSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation .Role highlightsCollaborate with senior leaders and...


  • Hobart, Tasmania, Australia CSIRO Full time

    Acknowledgement of CountryCSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation .Role highlightsCollaborate with senior leaders and...


  • Hobart, Tasmania, Australia Csiro Full time

    Acknowledgement of CountryCSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia.We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present.View our vision towards reconciliation .Role highlightsCollaborate with senior leaders and...


  • Hobart, Tasmania, Australia beBeeInvestigation Full time $114,219 - $123,605

    Role SummaryWe are seeking an experienced case management professional to lead complex workplace investigations and drive positive outcomes.Key Responsibilities:Conduct thorough and impartial investigations into misconduct, bullying, harassment, discrimination and other sensitive matters.Develop and implement evidence-based recommendations for senior...


  • Hobart, Tasmania, Australia beBeeInvestigation Full time $114,219 - $123,605

    Job Opportunity:A complex case management specialist is required to resolve sensitive people matters at Australia's national science agency. This role involves managing the end-to-end process of misconduct, bullying, harassment, and discrimination cases.Key Responsibilities:Lead and manage workplace investigations into misconduct, bullying, harassment, and...


  • Hobart, Tasmania, Australia beBeeCase Full time $104,123 - $134,474

    We are seeking experienced professionals to fill a critical role within our Conduct, Performance and Reviews team.Job Summary:This is an exciting opportunity for a skilled case resolution specialist to join our team.As a senior case resolution specialist, you will be responsible for managing complex cases with guidance from your supervisor. Your key...


  • Hobart, Tasmania, Australia beBeeDiversity Full time $110,000 - $140,000

    Job Opportunity: Complex Case Officer or ManagerWe are seeking talented professionals to join our Conduct, Performance and Reviews team as HR Complex Case Officers or Managers.Preliminary and formal investigations of suspected breaches of the APS Code of ConductManagement of employee complaintsReviews of action/employment decisionsFormal underperformance...


  • Hobart, Tasmania, Australia beBeeResolution Full time $114,219 - $123,605

    Resolve Complex Workplace ChallengesThe role involves managing sensitive workplace matters, including investigations into misconduct, bullying, harassment and discrimination. You will use your expertise in workplace investigations and complex case management to plan, scope and conduct thorough investigations that are procedurally fair.Experience in...


  • Hobart, Tasmania, Australia beBeeInvestigation Full time

    Job DescriptionThis is an exciting opportunity to join our team as a Complex Case Specialist. As a key member of our Workplace Relations team, you will play a crucial role in resolving complex people matters.The successful candidate will have expertise in workplace investigations and complex case management, with a strong background in human resource...


  • Hobart, Tasmania, Australia Tasmanian Government Full time

    Department of HealthPeople & CultureP&C - Workplace RelationsApplications must be submitted by Sunday 24 August, 2025 11:55 PMSunday 24 August, 2025 11:55 PM AESTAward/Classification:Health and Human Services (Tasmanian State Service) Award, General Stream, Band 6$107,899 to $122,292 pro rata, per annumEmployment type:Full TimeRegion:North, North West,...