Customer Service Liaison Specialist

7 days ago

Geelong, Victoria, Australia beBeeCustomerSupport Full time $62,960 - $78,400

Job Opportunity:

We are seeking an experienced Front of House Officer to assist with customer inquiries, appointment booking, and eligibility assessments in a fast-paced environment.

This role involves handling a range of matters related to participant access, payments, and services. Key responsibilities include:

  • Managing and resolving participant matters by completing tasks as per relevant legislation
  • Providing counter support for office operations, including self-help kiosk and online platform assistance
  • Addressing customer enquiries, providing information, and referring customers to relevant government or community services
  • Coordinating appointments using agency facilities
  • Conducting research and preparing associated reports and correspondence

About the Role:

To succeed in this position, you will have proven experience in customer service, preferably in a government setting. Additionally, you will require strong skills in MS Office Suite, office administration, customer service, communication, interpersonal relations, organizational skills, and attention to detail.

Your Skills and Qualifications:

You will ideally possess:

  • Strong technical skills, including proficiency in MS Office Suite
  • A minimum of 2 years' experience in office administration
  • Excellent customer service and communication skills
  • Interpersonal skills with ability to work effectively in a team
  • Organizational skills with high attention to detail

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