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Dynamic Software Trainer
3 weeks ago
We are seeking an experienced Dynamics 365 trainer to design and deliver comprehensive training programs that enhance user proficiency and maximize adoption of Microsoft Dynamics 365 CRM across the organization.
The ideal candidate will have a strong technical background in Dynamics 365 Customer Engagement (CE), including Sales, Customer Service, and Marketing modules. They should possess excellent training and presentation skills, with the ability to simplify complex concepts.
Key Responsibilities:- Develop engaging training sessions for users of all levels.
- Create high-quality training resources, including quick reference guides, FAQs, videos, and maintain a knowledge base.
- Conduct assessments to measure CRM competency, identify gaps, and refine programs based on feedback.
- Promote continuous learning by sharing updates, best practices, and delivering refresher and advanced training sessions.
- Proven experience delivering training and educational programs for Microsoft Dynamics 365 in large organizations.
- Strong technical knowledge of Dynamics 365 CE, including Sales, Customer Service, and Marketing modules.
- Excellent training & presentation skills, with the ability to simplify complex concepts.
- Experience developing high-quality training materials (videos, manuals, workshops).
- 2–5 years' hands-on experience with Dynamics 365 CRM.
