
Japanese Language Support Specialist
2 weeks ago
Job Title: Japanese Language Support Specialist
Job Description:
- Maintain and update client records through our CRM system, ensuring accuracy and consistency in all data entries.
- Provide comprehensive support to clients throughout the account opening and onboarding process, addressing any inquiries or concerns promptly.
- Collaborate with internal departments and external parties to resolve client complaints and issues efficiently.
- Perform administrative tasks, including document preparation and submission, to facilitate seamless operations.
- Process transactions accurately and within specified deadlines, maintaining a high level of precision and attention to detail.
- Prepare reports and documentation for various stakeholders, adhering to established schedules and requirements.
- Investigate and analyze transaction discrepancies, identifying root causes and implementing corrective actions where necessary.
- Assist with projects and their implementation, providing support as required.
- Contribute to a dynamic customer support team, working rotating shifts to ensure 24/7 coverage.
Requirements:
- Minimum 2 years of experience in finance, banking, accounting, insurance, or FinTech; prior knowledge of industry-specific software advantageous.
- Excellent written and verbal communication skills, with fluency in Japanese and strong proficiency in English.
- Critical thinking and problem-solving abilities, with a focus on delivering effective solutions under pressure.
- Experience in customer service or operations, with a strong understanding of time management and multitasking principles.
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