Sydney Guest Service Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeGuestService Full time $60,000 - $88,000

**Job Opportunity:** We are seeking an experienced guest service professional to join our team at a prestigious hotel in Sydney's central business district.

The ideal candidate will have excellent customer service skills, be able to work effectively in a high-volume environment, and possess strong verbal and written communication skills. They will also be required to maintain a clean and organized workspace, adhere to company policies and procedures, and demonstrate a commitment to providing exceptional service to guests.

**Responsibilities:***

  • Serve as the face of the property, assisting guests with all inquiries and providing personalized service to achieve a five-star standard.
  • Conduct a large volume of check-ins and check-outs, ensuring that all transactions are accurate and efficient.
  • Professionally handle complaints and make recommendations to enhance guests' stays.
  • Deliver exceptional customer service to both internal and external guests, striving to create memorable experiences.

**Requirements:**

  • Previous front office experience in a similar role.
  • Exposure to using OPERA system is highly regarded.
  • Exceptional customer service and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Strong verbal and written communication skills.
  • Excellent grooming and personal presentation.
  • Valid Australian working rights.

**Benefits:**

  • A competitive salary package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.

**How to Apply:** If you are a motivated and customer-focused individual looking for a new challenge, please submit your application, including your resume and cover letter.

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