Customer Service Advocate

1 week ago

Mackay, Queensland, Australia beBeeCustomerService Full time $45,000 - $66,000
Customer Service Representative Job Description

We are seeking a skilled customer service representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.

  • Inspect and quote damage repairs to hire fleet vehicles
  • Promote and sign up retail Overhauls and PMP service/maintenance schedules for workshop and road service
  • Approach potential customers with the aim of increasing customer base and turnover
  • Visually inspect and report on the condition of customer equipment on site and identify retail opportunities
  • Pursue Service Department business development opportunities, deal with customer enquiries, and prepare equipment repair quotations
  • Liaise with existing customers to ensure satisfaction with services and facilities
  • Provide a central point of contact for customer service
  • Visual inspection and reporting of damage to hire fleet vehicles
  • CUSTOMER ANALYSIS AND RE-DISCOVERY
  • Assist customers to ensure their equipment needs are met and maintained
  • Manage call cycle program

Required Skills and Qualifications:

  • Strong customer service focus and skills with a professional attitude and approach
  • Strong mechanical aptitude or trade qualified would be an advantage
  • Ability to communicate professionally and courteously at all times
  • Good computer skills with a sound grasp of the Microsoft suite of programs
  • Excellent written and verbal skills
  • Strong interpersonal skills
  • Exceptional time management skills to prioritise tasks
  • Strong sense of teamwork and work ethic

Benefits:

  • 5 weeks leave
  • Additional 5-days Anniversary Leave each year on top of 4 weeks Annual Leave
  • Optional 9-day fortnight or Monthly Day Off

What We Offer:

  • A competitive salary package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment

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