Customer Experience Advocate

3 days ago


Mackay, Queensland, Australia beBeeCustomerService Full time $90,000 - $103,000

Job Opportunity Overview

Main Responsibilities
  • We are seeking an individual with exceptional customer service skills to join our team.
  • You will be responsible for delivering top-notch customer experiences, understanding and meeting the diverse needs of our customers.
  • This role requires you to support customers with enquiries, account maintenance, and credit product applications.
  • As a key member of our team, you will conduct Financial Health Checks to assess customers' financial needs and identify opportunities for improvement.
  • You will also educate customers on in-branch technology and digital banking options.
Key Requirements
  • Proven experience in delivering exceptional customer service in financial services, retail, or hospitality.
  • Excellent communication skills, able to articulate financial terms clearly.
  • The ability to ask questions, find solutions, act with integrity, and prioritize customer needs.
  • Able to work in a fast-paced, commercially driven retail environment.
  • A genuine interest in building a career in customer-facing roles.
Benefits
  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.
  • The chance to make a real difference in people's lives.


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