
Customer Experience Advocate
3 days ago
Job Opportunity Overview
Main Responsibilities- We are seeking an individual with exceptional customer service skills to join our team.
- You will be responsible for delivering top-notch customer experiences, understanding and meeting the diverse needs of our customers.
- This role requires you to support customers with enquiries, account maintenance, and credit product applications.
- As a key member of our team, you will conduct Financial Health Checks to assess customers' financial needs and identify opportunities for improvement.
- You will also educate customers on in-branch technology and digital banking options.
- Proven experience in delivering exceptional customer service in financial services, retail, or hospitality.
- Excellent communication skills, able to articulate financial terms clearly.
- The ability to ask questions, find solutions, act with integrity, and prioritize customer needs.
- Able to work in a fast-paced, commercially driven retail environment.
- A genuine interest in building a career in customer-facing roles.
- Ongoing training and development opportunities.
- A collaborative and supportive work environment.
- The chance to make a real difference in people's lives.
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