Help Desk Specialist

5 days ago

Fairfield, Queensland, Australia beBeeSupport Full time $75,000 - $80,000
About the Role

As a Customer Support Representative, you will be the first point of contact for customers, providing assistance with all queries related to parts sales, orders, and deliveries.

Key Responsibilities
  • Process parts quotes & orders, keeping customers informed of order status.
  • Manage critical orders and backorders, sourcing solutions quickly and professionally.
  • Provide support for internal departments as needed.
  • Interpreting & sourcing parts from local & OEM vendors.
  • Offer alternate options where practical to support customer needs.
Requirements
  • A positive, customer-first mindset and a can-do attitude.
  • Strong computer literacy & mechanical aptitude.
  • A commitment to safety — for yourself, your team, and the environment.
  • Previous experience in parts interpreting or a mechanical trade background is a bonus.
What We Offer
  • OEM Machine Specific Training: If you don't feel you have the skillset, Komatsu provides this training.
  • Career development opportunities.
  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family-friendly benefits.

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