Retail Leadership Role
1 week ago
The Cluster Manager will lead the team to deliver financial targets and key performance indicators by creating a personalized customer service experience.
This role will build a team that is empowered to exceed within the retail store, overseeing the Parramatta concept store and surrounding concession stores.
- Drive a customer-centric culture, creating a warm and meaningful in-store experience
- Lead sales growth, profitability, and productivity by ensuring achievement of all set targets
- Ensure the team has an understanding of business objectives with a clear focus on commercial acumen
- Inspire and empower your team through collaborative leadership, training, and development
- Adhere to all company behaviors, policies, and procedures
- Embody our core values: Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality
Key Requirements:
- A passion for the retail industry, exceptional service, and strong personal style and presentation
- Proven experience in managing a retail, hospitality, or similar business
- Ability to manage budgets, interpret financial reports, and create efficient rosters
- Experience in managing large team performance, productivity, training, and development
- Operational excellence, experience with stock control and visual merchandising
- Ability to build strong relationships with stakeholders across the business
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