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Customer Experience Leader
2 weeks ago
We are seeking a highly motivated and organized individual to join our team as an Assistant Store Manager. The successful candidate will be responsible for leading the retail store, coaching the team to deliver exceptional customer experiences, and supporting the Store Manager in achieving sales goals.
This is a key role within our organization, requiring strong communication skills, time management abilities, and previous experience as a team leader or manager. If you are passionate about delivering results and support your manager and team, we encourage you to apply for this exciting opportunity.
Responsibilities- Assist the Store Manager with the day-to-day management of the retail store
- Lead the team to deliver exceptional customer experiences throughout the store
- Support the Store Manager to achieve budgeted sales and manage controllable costs for the store
- Lead the store and team in the absence of a Store Manager on duty
- Coach the team in customer service, product knowledge, and operational responsibilities
- Passionate and motivated to deliver results and support your manager and team
- Strong communication skills, time management, and organizational skills
- Previous team leader, key holder, or management experience advantageous
- Competitive salary with bonus earning potential through performance incentive program + sales incentives
- Enjoy a 50% discount and endless cups of tea
- Get recognition and rewards through Moment Makers program, featuring exciting prizes
- Volunteer leave day per year with a purpose-aligned organization
- Workplace policies with impact: Menopause policy, Gender equity policy, Equitable remuneration policy, Flexible working arrangement options
- Employee Assistance Program (EAP)
- Proudly B Corp Certified
- Part of the world's largest tea business
