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Claims Specialist

3 weeks ago

Brisbane, Queensland, Australia beBeeLossAdjuster Full time $65,000 - $123,456
About the Role

We are seeking a highly skilled Loss Adjuster to join our team. As an integral part of our operations, you will play a crucial role in restoring customers' lives after loss or damage to their properties.

You will be responsible for managing and completing site inspections, ascertaining cause and extent of damage, appointing relevant specialists, and providing a seamless end-to-end claims experience for the customer.

This role would suit someone with a loss adjusting/claims/property management background, but we are open to hearing from individuals who have worked in similar fields where they can apply their transferable skills to managing claims from start to finish.

About You
  • Be an expert communicator; possess an empathetic nature; great listener – able to communicate concisely and tailor messaging (verbal and written) to their intended audience, which translates to high-quality reports for clients
  • Be a problem solver and have a curious persona; search for the root cause/s and proactively find solutions throughout the claim journey
  • Be intrinsically driven to provide the highest level of customer service that is always thoughtful and timely
  • Have a growth mindset that values continuous learning and absorbs new information and change with ease
  • Be resilient and focused on achieving positive outcomes for key stakeholders
  • Be willing to mentor and support peers to improve the overall service provided to valued clients
Key Requirements
  • Deliver professional and excellent service when completing site assessments, interacting with customers, and clients
  • Proactively communicate clear and accurate advice, solutions, timeframes, and claim progress to all stakeholders
  • Clearly document all decisions made and reasons, including ownership details, reserve changes, and acceptance/rejection of claims
  • Loss Adjusting qualifications preferred, or professional qualifications applicable to the Loss Adjusting industry
  • Trade qualifications would be advantageous
  • Current and valid driver's licence

We offer a supportive work environment, opportunities for growth and development, and a competitive compensation package.