Client Engagement Specialist
3 weeks ago
About the Role
We are seeking an experienced and customer-focused individual to join our National Service Centre team as an Engagement Coordinator. In this role, you will be responsible for providing exceptional customer service to our clients and supporting the administration of our client engagements.
Key Responsibilities
- Provide strong customer service support to our client-facing staff
- Lead the delivery of administration for our client engagements
- Provide solutions to client enquiries through your knowledge of our services
- Prepare engagement letters, reports, and other documentation
- Create and edit job codes in SAP and maintain data integrity
- Draft and raise bills and client debtor management
- Use various Risk Management systems
- Use accounting software as needed to support our client-facing team
- Meet set performance KPIs & SLAs
Our Team and Culture
We operate in a fast-paced and dynamic environment, and we are looking for someone who is self-motivated, enthusiastic, and highly organised. You will be part of a collaborative and team-focused mindset, with a flexible approach to your work. We offer a range of benefits, including flexible working arrangements, a state-of-the-art office, and a dedicated onboarding and training program.
Your Qualifications and Experience
We are looking for someone with excellent customer service skills, gained in an administration, retail, or hospitality environment. You will have a collaborative, team-focused mindset, with a flexible approach to your work. You will also have outstanding time management, problem-solving, and organisational skills, gained in a high-volume environment with competing demands. Intermediate/Advanced Microsoft Office skills are also essential.
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