Customer Engagement Specialist

4 weeks ago


Parramatta Park, Queensland, Australia Accor Full time

About the Role

We are seeking a skilled Customer Engagement Specialist to join our Parramatta Sales team. As a Loyalty Sales Consultant, you will be responsible for calling recent guests of an Accor Hotel, inviting them to a FREE night at our hotels, as well as enjoying up to 50% off Accor room bookings & dining, if they agree to sign up to our Loyalty Member Program.

Reporting to the Program Manager, you will be part of a dynamic team helping grow the Accor Plus Membership program across Australia. Your key responsibilities will include:

  • Make outbound calls to verified leads, who have stayed at an Accor hotel
  • Use Accor Plus sales techniques to discover needs & close sales
  • Ask our customers & members for any referrals they'd like to recommend

About You

We are looking for a people person, who loves connecting with customers over the phone. To be successful in this role, you must:

  • Be comfortable making outbound calls, to recent guests of Accor Hotels
  • Excited about working in a sales environment, with achievable targets
  • Able to work from our Parramatta CBD office, 20 hours a week (Mon-Fri)

Why Us?

Enjoy full support with our paid in-house training program, plus ongoing training and coaching from our supportive managers. Other benefits include:

  • Set rosters during business hours
  • Uncapped cash commissions, other bonuses
  • Additional Accor Employee bonus for those that love to dine and travel


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