Customer Engagement Specialist
4 weeks ago
About the Role
We are seeking a skilled Customer Engagement Specialist to join our Parramatta Sales team. As a Loyalty Sales Consultant, you will be responsible for calling recent guests of an Accor Hotel, inviting them to a FREE night at our hotels, as well as enjoying up to 50% off Accor room bookings & dining, if they agree to sign up to our Loyalty Member Program.
Reporting to the Program Manager, you will be part of a dynamic team helping grow the Accor Plus Membership program across Australia. Your key responsibilities will include:
- Make outbound calls to verified leads, who have stayed at an Accor hotel
- Use Accor Plus sales techniques to discover needs & close sales
- Ask our customers & members for any referrals they'd like to recommend
About You
We are looking for a people person, who loves connecting with customers over the phone. To be successful in this role, you must:
- Be comfortable making outbound calls, to recent guests of Accor Hotels
- Excited about working in a sales environment, with achievable targets
- Able to work from our Parramatta CBD office, 20 hours a week (Mon-Fri)
Why Us?
Enjoy full support with our paid in-house training program, plus ongoing training and coaching from our supportive managers. Other benefits include:
- Set rosters during business hours
- Uncapped cash commissions, other bonuses
- Additional Accor Employee bonus for those that love to dine and travel
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