Emergency Response Coordinator

1 day ago

Toowoomba, Queensland, Australia beBeeDispatcher Full time $78,999 - $104,220

Job Overview

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The Emergency Medical Dispatcher is a vital role within the ambulance service that requires effective collaboration with the operations centre team and other healthcare providers to ensure efficient emergency response.

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About This Role

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  • This role involves receiving emergency calls, providing pre-arrival advice, dispatching resources and coordinating patient transport movements for the community.
  • Successful applicants will possess strong communication skills, including active listening and empathy, to effectively engage with callers and respond to their needs.
  • They must also be able to work collaboratively as part of a team, share knowledge and support colleagues in achieving performance objectives and customer service outcomes.
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Key Requirements

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  • Communication & Relationships
  • A well-developed interpersonal and communication skillset, including assertiveness and empathy.
  • Ability to employ strategies to successfully de-escalate highly emotive callers/situations.
  • Demonstrated ability to work as an effective member of a collaborative team.
  • Strong customer service commitment demonstrated through professional attitude and behaviour.
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  • Learning & Development
  • Ability to rapidly acquire an understanding of the technical aspects of the role and relevant policies and procedures.
  • Ability to self-reflect and incorporate feedback to continually develop personal capability and professional practice.
  • Demonstrated ongoing commitment to education through proven record of tertiary study or vocational education.
  • Ability to apply reasoning, analytical and problem-solving skills to assess patient needs and determine appropriate course of action.
  • Awareness of own personal triggers and limitations and commitment to employ personal coping mechanisms to manage stress and pressure.
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Benefits

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  • Keyboarding skills with high level of proficiency.
  • Demonstrated computer literacy skills in use of available technology.
  • Proven capability in upholding expected standards of conduct and performance within busy work environment.
  • Planning and organisational skills to effectively manage time and prioritise workload.
  • Ability to suspend judgement and personal biases to assist people professionally and respectfully.
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Mandatory Requirements

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  • Current Provide First Aid Certificate (with Cardio-Pulmonary Resuscitation component) or equivalent.
  • Completion of Certificate III and Certificate IV in Ambulance Communications within 12 months of appointment.
  • Probationary period of 12 months with satisfactory performance and achievement of competencies.
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Application Information

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Applications will remain current for 12 months. Job reference: QLD/621968/25 Closing date not applicable.

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Contact Information

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Please note, this job description has been modified to adhere to system requirements and company information deleted.

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