Fairness in Action: Insurance Dispute Resolution Specialist

1 week ago

Sydney, New South Wales, Australia beBeeDispute Full time $102,345 - $123,456

**Fairness in Action: Insurance Dispute Resolution Opportunity**

At our organisation, we are dedicated to helping people find a fair outcome to disagreements with their financial firm. Our team of dispute resolution specialists plays a crucial role in this process.

As a Dispute Resolution Specialist, you will be responsible for reviewing complaints from consumers and small businesses, working with customers to gather information and understand the core issues, and determining key issues and investigating where further information is required.

**Key Responsibilities:**

  • Review complaints and determine key issues
  • Work with customers to gather information and understand the core issues
  • Investigate and identify gaps in information to seek appropriate information needed to form a view

**The Kind of Complaints You Would Review Will Be Across:**

  • Domestic Insurance such as home and contents insurance
  • Travel or ticket insurance
  • Pet insurance
  • Sickness or accident insurance
  • Strata title insurance
  • Small business insurances including farm insurance

**To Make This Role Your Own, You Have:

- Demonstrated understanding of complaints/dispute resolution processes and a strong resolution mindset
- Demonstrated experience in the financial services industry, preferably insurance or legal services
- Ability to investigate and identify gaps in information to seek appropriate information needed to form a view
- Strong verbal and written communication skills to break down complex information for a variety of stakeholders and create confidence with customers
- Excellent organisational skills that enable you to work across multiple activities ensuring matters are progressing
- Resilience and empathy to have difficult conversations with the focus to resolve complaints for customers and their financial firms in a timely manner

**What's on Offer:**

  • A permanent, full-time (or part-time) secure role in a for-purpose organisation committed to helping the community.
  • Work-life balance and flexibility, so you can work in a way that best suits you and your family.
  • Hybrid working arrangement
  • Progressive, flexible, and inclusive leave entitlements, including 16 weeks paid parental leave, paid gender affirmation leave, extra personal leave, and paid time off over Christmas. Plus, study leave to support your professional development.
  • Competitive remuneration in addition to salary packaging and novated leasing options.
  • Free wellness initiatives to support you to be your best. From yoga and mindfulness classes to annual skin checks and flu vaccinations, we always strive to support our people to be happy and healthy.
  • Free Employee Assistance Program for you and your immediate family members. Our external partner is a leading provider of wellbeing and mental health support services. We offer unlimited access to professional support including confidential counselling, wellbeing coaching, financial coaching, dietary and nutrition consultations, and introductory legal advice.
  • Professional development is supported and encouraged, so your career continues to grow as you enhance your technical and leadership skills and capabilities.

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