Dispute Resolution Specialist

2 weeks ago

Sydney, New South Wales, Australia Zurich Insurance Full time

**About us**

At Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to 'create a brighter future together', where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging.

There are many reasons why Zurich is the right choice for you. But perhaps the most important is the opportunity you will have to grow and thrive in your career. Working with global, diverse, and inclusive teams, you'll have the chance to develop valuable skills, explore your passions and make a positive impact beyond your role.

**About the role**

Are you an experienced Dispute Resolution Specialist with a proven technical background that has spanned IDR and EDR responsibilities across a diverse General Insurance portfolio.

The IDR component of the role involves management of disputes and complaints that are escalated internally from business areas within Zurich.The EDR component of this role involves managing disputes lodged with external schemes such as AFCA, OAIC and AHRC. Management of both IDR and EDR disputes require thorough case investigation and internal and external stakeholder management.

This role entails an advanced level of customer service and complaint resolution skills to resolve complaints, retain customer relationships, and reduce reputational and financial risk.

**Important to your success**

It is important for this role to have an intermediate to advanced level of skill in insurance claims and the associated legislative and regulatory frameworks that govern the industry.
- Relevant tertiary degree
- Three years insurance industry experience
- Comprehensive understanding of complaint handling practices and procedures across Australian and New Zealand markets
- Understanding and experience of identifying risk and designing mitigating actions
- Proven strong customer focus.
- Excellent communications skills (written and verbal)

**Zurich is here to support you**

As you make a difference and have real impact on business outcomes, you'll feel the support of being part of a strong and stable company. As a long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future. In return for your commitment and hard work Zurich can offer you competitive remuneration, an excellent bonus structure, an annual lifestyle payment and employee discounts. In addition, Zurich is proud of its corporate and social responsibility and offers every employee an annual volunteer day.

**Internal Applicants

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