Insurance Service Consultant
4 weeks ago
We are seeking a highly skilled and customer-focused Service & Retention Consultant to join our team at Auto & General. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring our customers receive the support they need.
Key Responsibilities- Provide exceptional customer service via phone, email, and other channels, resolving customer queries and concerns in a timely and professional manner.
- Work closely with our claims assessors and sales consultants to ensure seamless customer experiences.
- Act as the first point of contact for customer complaints, resolving issues through effective communication and problem-solving.
- Collaborate with the team to achieve sales and customer satisfaction targets.
- Stay up-to-date with product knowledge and regulatory requirements to provide accurate information to customers.
- Experience in a call centre environment, preferably in general insurance or financial services.
- Excellent communication and interpersonal skills, with a warm and empathetic attitude.
- A keenness to learn and develop, with a drive for results and a passion for delivering high-quality work.
- A strong team player with the ability to work collaboratively and contribute to team discussions and activities.
- A dynamic and supportive work environment with opportunities for growth and development.
- A competitive salary and benefits package, including extra leave, paid parental leave, and employee discounts.
- A range of training and development programs to enhance your skills and knowledge.
- A fun and inclusive company culture with regular social events and activities.
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Insurance Service Consultant
4 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeJob Title: Service & Retention Consultant Pet InsuranceAbout the Role:We are seeking a highly skilled and motivated Service & Retention Consultant to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key...
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Pet Insurance Claims Consultant
2 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Claims Consultant to join our team at Control Insurance Solutions. As a Claims Consultant, you will be responsible for supporting our customers and Claims Assessors through the effective triaging and lodging of incoming Pet Health Insurance claims.Main ResponsibilitiesEntering claims...
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Pet Insurance Claims Consultant
4 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Claims Consultant to join our Pet Insurance team. As a Claims Consultant, you will play a critical role in supporting our customers and Claims Assessors through the effective triaging and lodging of incoming Pet Health Insurance claims.Key ResponsibilitiesClaims Triage and Lodging: Enter...
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Pet Insurance Claims Consultant
3 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Claims Consultant to join our Pet Insurance team. As a Claims Consultant, you will play a critical role in supporting our customers and Claims Assessors through the effective triaging and lodging of incoming Pet Health Insurance claims.Key ResponsibilitiesClaims Triage and Lodging: Enter...
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Pet Insurance Claims Consultant
2 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Claims Consultant to join our team at Control Insurance Solutions. As a Claims Consultant, you will play a crucial role in supporting our customers and Claims Assessors through the effective triaging and lodging of incoming Pet Health Insurance claims.Key ResponsibilitiesClaims Triage and...
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Pet Insurance Claims Consultant
4 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Claims Consultant to join our team at Auto & General. As a Claims Consultant, you will play a critical role in supporting our customers and Claims Assessors through the effective triaging and lodging of incoming Pet Health Insurance claims.Key ResponsibilitiesEnter claims accurately with a...
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Pet Insurance Claims Consultant
3 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Claims Consultant to join our team in the Pet Insurance department. As a Claims Consultant, you will be responsible for supporting our customers and Claims Assessors through the effective triaging and lodging of incoming Pet Health Insurance claims.Key ResponsibilitiesEntering claims...
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Insurance Claims Examiner
1 month ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeJob SummaryWe are seeking a skilled Insurance Claims Assessor to join our team at Control Insurance Solutions. As an Insurance Claims Assessor, you will be responsible for consulting with customers regarding support of various insurance products, conducting product demonstrations, and maintaining general after-sales support.Key ResponsibilitiesConsult with...
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Customer Service Specialist for Pet Insurance
21 hours ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeKey Responsibilities:Take calls from customers to update or change their existing pet insurance policiesRespond to customer emails and calls, providing excellent customer service and resolving queries promptlyProvide support to customers to resolve their queries and concernsObtain and record information accuratelyLiaise with claim assessors and sales...
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Insurance Claims Examiner
1 month ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeJob SummaryWe are seeking a skilled Insurance Claims Assessor to join our team at Control Insurance Solutions. As a key member of our team, you will be responsible for consulting with customers regarding support of various insurance products, conducting product demonstrations, and maintaining general after-sales support.Key ResponsibilitiesProvide...
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Insurance Product Specialist
2 months ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeJob DescriptionWe are seeking a skilled Insurance Product Specialist to join our team at Control Insurance Solutions.About the Role:Consult with customers to understand their insurance needs and provide personalized support.Conduct product demonstrations to showcase our insurance products and services.Provide general after-sales support to ensure customer...
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Service and Retention Consultant
3 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleWe are seeking a highly skilled and experienced Service and Retention Consultant to join our team. As a key member of our customer experience team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.Key ResponsibilitiesManage customer inquiries and resolve...
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Insurance Claims Examiner
3 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeJob SummaryWe are seeking a skilled Insurance Claims Examiner to join our team at Control Insurance Solutions. As a Claims Assessor, you will be responsible for consulting with customers regarding support of various products, conducting product demonstrations, and providing general after-sales support.Key ResponsibilitiesConsult with customers to understand...
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Client Liaison Pet Insurance Specialist
3 days ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeJob Description:Job Title: Claims Assessor Pet InsuranceWe are seeking a skilled Client Liaison to join our team at Control Insurance Solutions. As a Support and Solutions Expert for insurance clients, you will be responsible for consulting with customers regarding support of various products, conducting product demonstrations, and maintaining general...
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Insurance Claims Examiner
1 month ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeJob DescriptionWe are seeking a skilled Insurance Claims Examiner to join our team at Control Insurance Solutions.About the Role:Consult with customers regarding insurance support and product information.Conduct product demonstrations and provide after-sales support.Assess and resolve customer claims in a timely and professional...
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Service and Retention Consultant
4 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleWe are seeking a highly skilled Service and Retention Consultant to join our team at Auto & General. As a key member of our customer experience team, you will play a critical role in delivering exceptional customer service and ensuring our customers receive a high-quality experience.Key ResponsibilitiesManage customer inquiries and resolve...
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Service and Retention Consultant
4 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleWe are seeking a highly skilled Service and Retention Consultant to join our team at Auto & General. As a key member of our customer experience team, you will be responsible for delivering exceptional customer service and driving retention strategies to ensure our customers remain satisfied and loyal to our brand.Key ResponsibilitiesEngage with...
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Pet Insurance Claims Team Lead
4 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeJob Title: Pet Insurance Claims Team LeadAs a Pet Insurance Claims Team Lead, you will be responsible for leading a team of Claims Consultants to provide exceptional customer service to our customers. Your primary goal will be to ensure that our customers receive the best possible service and that their claims are processed efficiently and effectively.Key...
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Pet Insurance Claims Specialist
3 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Claims Consultant to join our team in Toowong. As a Claims Consultant, you will play a critical role in supporting our customers and Claims Assessors through the effective triaging and lodging of incoming Pet Health Insurance claims.Key ResponsibilitiesEnter claims accurately with a high...
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Pet Insurance Claims Specialist
1 week ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleThe Claims Consultant will be responsible for supporting our customers and Claims Assessors through the effective triaging and lodging of incoming Pet Health Insurance claims, consistently delivering high levels of customer service.This role reports to the Pet Health Claims Team Leader and is primarily site based in our Toowong office. Key...
