Senior Food Service Operations Manager
3 days ago
The Food Services Team Leader plays a pivotal role in the efficient delivery and supervision of front of house activities within the food services department.
This encompasses the preparation, portioning and serving of hot and cold meals including dishwashing, assembly, distribution and collection of meal trays to customers.
- Coordinate all front of house activities to achieve a high standard and optimize customer hospitality experience
- Maintain a high standard of hygiene and safety throughout the food services department in compliance with the hospital food safety program
- Ensure all rostered staff are present and leave is replaced to ensure full coverage
- Work collaboratively as a team member and provide flexibility to rotate through all shifts and areas in the role of Team Leader
- Supervise and coordinate daily operations to achieve optimal results and maintain a high standard of service quality
- Develop and implement strategies to enhance customer satisfaction and loyalty
- Collaborate with cross-functional teams to drive business growth and improve operational efficiency
- Provide coaching and training to staff members to enhance their skills and performance
- Manage multiple tasks simultaneously using initiative and flexibility
- Previous experience in a supervisory role in a food service and/or hospitality environment providing customer service
- Demonstrated understanding and competencies in manual handling training, chemical use, hand hygiene and food safety
- Excellent interpersonal communication skills that demonstrate ability to communicate effectively within a team environment
- Leadership skills and ability to work well within a team
- Ability to read, measure accurately and perform basic math skills
- Basic computer/keyboard and telephone etiquette skills
- Physical fitness required as you will be working on your feet all day, lifting kitchen equipment and/or pushing heavy trolleys throughout the kitchen and hospital environment
- Leadership and management
- Communication and interpersonal skills
- Problem-solving and adaptability
- Teamwork and collaboration
- Attention to detail and organizational skills
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