Client Engagement Specialist

4 days ago


City of Monash, Australia VMCH Full time
About the Role

We are seeking a Client Engagement Specialist to play a crucial role in delivering exceptional client experiences. As the primary contact for existing and prospective consumers, you will provide information and advice on our service offerings, respond to inquiries, and troubleshoot service-related matters.

Key Responsibilities:

  • Act as the primary contact for clients, providing information and support.
  • Deliver person-centred care tailored to clients' needs.
  • Manage high volumes of inbound and outbound calls, maintaining accurate records.
  • Approve service provision within designated authority levels.
  • Resolve issues promptly and escalate when necessary.

About Us

VMCH is a for-purpose organisation that prioritises compassion, respect, and inclusion. We support people and families to live their best lives, providing a place to call home and spaces to learn and grow.

We value our team members who share our commitment to making a positive difference in people's lives.



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