Participant Engagement Professional
5 days ago
This position offers the opportunity to work with a friendly and supportive team that encourages feedback from employees for quality services.
As a Participant Engagement Professional, you will play a key role in delivering high-quality support services to our NDIS participants.
Key Responsibilities:
- Developing and maintaining positive relationships with clients, families, and carers.
- Coordinating with the support team to ensure smooth delivery of services.
- Liaising with healthcare professionals and other stakeholders to ensure comprehensive support.
- Managing client records and ensuring accuracy and timeliness.
- Supervising site operational activities, including client service delivery, site safety, and customer care.
- Contributing to the development of policies and procedures to ensure compliance with NDIS standards.
- Participating in quality improvement initiatives to enhance services.
- Collaborating with colleagues to achieve shared goals and objectives.
Requirements:
- Certificate III in Disability and/or Certificate III in Individual Support or relevant qualification.
- Demonstrated ability to assist vulnerable people and make informed choices.
- Understanding of disability services provision and NDIS Quality & Safeguarding Framework.
- Ability to supervise site operations and deliver services aligned with organisational policies.
- Flexible and able to work under pressure with competing demands.
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