Growth and Retention Manager

2 weeks ago


Derwent Park, Australia Grupo Mantra Full time

At Accor, we're committed to delivering exceptional experiences for our guests and owners alike. As a key member of our Realty & Asset Management team, you'll play a vital role in driving growth and improving retention rates for our apartments under management.

About the Role:

As the Growth & Retention Manager, you'll lead the Owner Relations and Admin Support teams, developing and implementing effective strategies to drive growth and improve owner retention. You'll work closely with the Manager of Development & Projects to identify opportunities and optimize owner experience.

Your Key Responsibilities:

  • Develop and implement growth strategies to increase apartments under management;
  • Create and implement retention strategies to boost owner loyalty and sentiment;
  • Analyze key movement data to inform growth and retention strategies;
  • Monitor and report on the performance of growth and retention initiatives;
  • Lead and motivate the Owner Relations and Admin Support teams to achieve exceptional results;
  • Effectively resolve escalated owner inquiries and concerns;
  • Stay up-to-date on management letting options provided by Accor and relevant industry legislation;
  • Manage projects related to growth and retention strategies;
  • Lead, motivate, and inspire team members to create a great place to work.

What We're Looking For:

  • Experience in leading Relationship Management, Business Development, or Property Management teams in the hotel or property industry;
  • Excellent verbal and written communication skills;
  • Fluency in English (written and verbal); other language skills are desirable;
  • A current real estate sales certificate or transferable license.


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