Front Office Operations Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $120,000

Job Title: Front Office Team Leader

We are seeking a highly skilled and experienced Front Office Team Leader to join our team. As a Front Office Team Leader, you will be responsible for leading the Front Office team and ensuring that all activities related to reception, reservations, telephone services, checking guests in/out, rooming of all guests, cashiering and auditing are carried out efficiently and effectively.

About the Role:

This is an exciting opportunity for a motivated and results-driven individual to take on a leadership role within our Front Office team. The successful candidate will have a strong background in hotel management and/or business administration, excellent communication skills, bilingual or multilingual language skills, flexibility to work night, weekend and holiday shifts, a valid NSW RSA Competency card, and the ability to inspire passion, enthusiasm and positivity in the team.

Key Responsibilities:
  • Lead and manage the Front Office team to achieve high levels of customer satisfaction and service excellence.
  • Ensure that all Front Office activities are carried out efficiently and effectively, including reception, reservations, telephone services, checking guests in/out, rooming of all guests, cashiering and auditing.
  • Maintain accurate records and reports, including guest registration, room assignments, and financial transactions.
  • Develop and implement strategies to improve customer satisfaction, increase revenue, and reduce costs.
  • Foster a positive and productive team culture, promoting collaboration, open communication, and a shared sense of purpose.
Requirements:

To be successful in this role, you will need:

  • A minimum of 6 months experience in a Front Office/Reception role, with a proven track record of success in a similar leadership position.
  • Qualifications in Hotel Management and/or Business Administration, or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, guests, and other stakeholders.
  • Bilingual or multilingual language skills, with the ability to communicate effectively with guests from diverse cultural backgrounds.
  • Flexibility to work night, weekend and holiday shifts, as required.
  • A valid NSW RSA Competency card.
  • The ability to inspire passion, enthusiasm and positivity in the team, fostering a collaborative and supportive work environment.
Benefits:

We offer a range of benefits to support your personal and professional growth, including:

  • Paid birthday leave.
  • Enhanced parental leave.
  • Flexible work options.
  • Proactive health days.
  • Lifelong development program.
  • IHG career milestone celebrations.
  • Transfer of entitlements as you move and grow with IHG.
Career Growth:

We are committed to supporting your career growth and development, with opportunities to progress and advance within the company. Our lifelong development program provides training and development opportunities to help you achieve your goals and reach your full potential.

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