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Indigenous Banking Specialist

2 months ago

Bedford Park, South Australia Westpac Group Full time
About the Role

We are seeking a dedicated and passionate Indigenous Banking Specialist to join our team at Westpac Group. As a key member of our Indigenous Call Centre team, you will play a vital role in providing exceptional customer service to our Aboriginal and Torres Strait Islander customers.

Key Responsibilities
  • Provide banking solutions to our existing bank clients and new direct clients
  • Take ownership of customer requests and issues and follow through to ensure customer satisfaction
  • Manage relationships with referral partners and stakeholders across the business
  • Comply and remain up to date with industry compliance, policy and legislative standards
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • The chance to work with a diverse and inclusive team
  • A dynamic and fast-paced work environment
Requirements
  • At least 12 months customer service experience (any industry)
  • Ability to adjust to a high-paced, KPI-driven environment
  • A genuine interest in Banking and Financial Services
  • Happy to commute and work onsite at our Bedford Park location
What We're Looking For

We're looking for a confident communicator who can navigate numerous systems to support our customers. If you're passionate about making a difference in the lives of our Indigenous customers, we want to hear from you.

We're committed to creating a diverse and inclusive workplace, and we welcome applications from Aboriginal and Torres Strait Islander people. If you require any adjustments during the recruitment process, please don't hesitate to contact us.