Remote Support Expert

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $40,000 - $80,000
Job Title: Remote Support Expert

As a skilled professional in the field of remote support, you will have the opportunity to work with a dynamic organisation.

  • Deliver high-quality customer support and identify areas for improvement.
  • Manage escalations and service call requests to contribute to overall success.
  • Resolve customer issues efficiently and effectively.
  • Solve customer problems and queries via an inbound queue, taking into account SLAs and performance metrics.
  • Provide after-hours support as required.
  • Ensure all customer issues are resolved, even if escalated to technical teams.
  • Manage and provide support for maintenance alerts and stock levels.

Key Responsibilities:

  • Implement customer support strategies that drive business growth.
  • Develop effective solutions to complex customer issues.
  • Collaborate with cross-functional teams to resolve customer complaints.
  • Maintain accurate records of customer interactions.
  • Continuously improve processes and procedures to enhance customer satisfaction.

What We Offer:

  • A collaborative and supportive work environment.
  • Ongoing training and development opportunities.
  • The chance to make a real impact on customer satisfaction.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Proficiency in using technology to deliver customer support.
  • Flexibility to work varying shifts including evenings and weekends.

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