Product Support Expert
2 weeks ago
The role of a Technical Service Specialist is to provide expert technical support and coordination of technical activities across the service department at a national level, focused on a specific product portfolio.
This specialist will primarily support customers in New South Wales through installation, servicing, and breakdown support. Remote assistance will also be provided, with occasional travel required to other locations to support all customers.
Key Responsibilities:- Provide installation, breakdown, and servicing support to NSW customers
- Support equipment with interstate travel required for emergency breakdowns and installations
- Review customer production requirements and make recommendations on critical part stocking and servicing needs
- Commission complex installations
- Liaise with internal teams to obtain technical information and arrange for representatives to visit
- Assist with recommendations about type and quantity of parts to be kept in stock
- Evaluate and follow through on all quality issues
- Provide remote technical support to customers and technicians
- Contribute to technical input into training programs for products
- 7-10 years of experience working with the relevant products
- A good understanding of processes and systems
- Reliability with a strong work ethic
- Organizational skills with effective time management
- Ability to think critically and possess methodical problem-solving attributes
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