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High Performance Operations Lead
1 month ago
We are seeking an experienced High Performance Operations Lead to drive sales growth and operational efficiency in our Health Sales division. In this vital role, you will be responsible for optimising our sales operations, leading daily operations of a high-performance contact centre, and managing workforce planning and scheduling.
Key Responsibilities:
- Lead initiatives that enhance operational efficiency and manage day-to-day functions of a high-performance contact centre.
- Analyse sales data to identify trends and opportunities, developing insightful sales reports to inform strategic decision-making.
- Streamline sales processes, develop best practices across the team, and foster a culture of continuous improvement.
- Collaborate with cross-functional departments to streamline processes and enhance customer experiences.
To succeed in this role, you will need a proven track record of driving sales growth and enhancing operational efficiency within a call centre environment. You should possess strong coaching, mentoring, and leadership skills to empower and develop a team. Additionally, you should have exceptional project management skills with a customer-centric mindset, adaptability, and results-driven approach.
What We OfferAt Compare Club, we offer a competitive salary range of $110,000 - $140,000 per annum, depending on experience. You will also receive a range of benefits, including professional development opportunities, flexible working arrangements, and a dynamic work environment.
