Disability Services Manager
3 weeks ago
We are seeking a highly skilled and experienced Disability General Manager to oversee the operation of our SDA/SIL accommodations in Melbourne. This critical role involves the comprehensive management of staff rostering and adjustments, overseeing staff management and data/record management, and ensuring the full operation of our facilities.
The ideal candidate will have a proven track record of managing a team and coordinating with team leaders and external stakeholders. They will also have excellent communication and conflict resolution skills, as well as a deep understanding of the NDIS framework and its compliance requirements.
Key Responsibilities:
- Service Delivery Oversight: Lead the delivery of services, ensuring they adhere to safety standards, respect individual autonomy, and align with personalized assessments and plans.
- Client Intake and Assessment: Manage the intake and assessment process for new clients, including drafting service agreements, schedules of support, and accurately interpreting NDIS line items.
- Budgeting and Financial Planning: Develop and oversee the budget for SIL/Respite facilities, focusing on financial sustainability and identifying potential funding opportunities.
- Community Living Solutions: Spearhead the development of suitable and sustainable long-term community-based living options for clients.
- Leadership: Provide direction, support, and performance management for staff members, ensuring efficient coordination and effective guidance.
- Data and Records Compliance: Ensure adherence to legislative and administrative requirements in the creation, handling, and reporting of client, staff, and service delivery information.
- Occupational Health and Safety: Implement and monitor WHS policies, procedures, and practices to maintain a safe work environment in compliance with relevant legislation and organizational standards.
- Stakeholder Relationship Management: Foster and maintain strong relationships with clients, their families, community organizations, and practitioners to support effective service delivery and collaboration.
Selection Criteria:
- At least five years of experience in a management role in disability respite care or similar.
- Previous management experience working with a NDIS provider is essential.
- A diploma in a related field of community services, disability, social or equivalent.
- Experience in managing a team and coordination with team leaders and external stakeholders.
- Understand the compliances requirements within the NDIS framework.
- Experience in conflict management and resolution.
- Proficient written and verbal communication skills.
- Willingness to travel to the SIL houses and Respite Facility - Western Suburbs/Southeastern.
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