Care Manager
2 weeks ago
Key Responsibilities:
In this role, you will be responsible for building and maintaining positive, long-term relationships with support workers, ensuring the delivery of reliable, quality, individually tailored, compliant customer care and solutions to our aged and disability customers.
Main Responsibilities Include:
- Develop and maintain effective and compliant rosters that suit the needs of our business and our clients while delivering exceptional customer service.
- Manage ad hoc changes to employee or client availability, including leave and changes to work patterns.
- Excellent communication and engagement with internal and external stakeholders.
- Maintaining data integrity and accurate record keeping.
- Creating and interpreting reports to forecast resourcing requirements and opportunities.
- Be an active participant in driving change when the chance arises.
- Manage time sheet approvals and ensure our employees are rostered in line with the Award and NES.
- Manage your time effectively to ensure all queries are responded within a reasonable time frame.
Requirements:
- Experience rostering, scheduling, and working with Support Workers/Customers in Aged Care or Disability services.
- Awareness of aged care and disability service provision sector.
- Exceptional ability to work with autonomy and use initiative.
- Ability to meet deadlines; handling volumes of competing priorities and confidential matters whilst displaying discipline, accuracy, discretion and integrity.
- Highly developed organisational skills, ability to maintain attention to detail whilst multi-tasking.
- A high level of computer literacy with extensive experience in Microsoft Office and electronic data management systems.
- Excellent verbal and written communication skills, particularly in dealing with sensitive information and urgent timeframes.
Additional Requirements:
- NDIS Worker Screening Check.
- National Police Certificate (within the last 12 months).
- Right to work evidence.
About Claro Aged Care and Disability Services:
We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people.
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