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Portfolio Account Specialist

1 month ago

Perth, Western Australia Novartis Full time
About the Role

We are seeking a highly skilled Portfolio Account Specialist to join our Immunology team in Western Australia. As a key member of our team, you will be responsible for strategically managing an Immunology portfolio on a part-time basis (3 days per week).

Your primary focus will be on developing partnerships with stakeholders in the healthcare ecosystem to create value for the healthcare system, patients, and Novartis. You will drive sales and promote the portfolio of products in designated key accounts to achieve commercial goals.

Key Responsibilities:
  • Develop detailed account and territory plans based on insights.
  • Execute a customer engagement strategy and account action plan.
  • Build relationships with key customers to identify growth opportunities and overcome barriers.
  • Deeply understand the market, customer, and patient journey, competitive dynamics, and brand impact on the healthcare system.
  • Facilitate joint solutions with multiple stakeholders focused on patients.
  • Prioritise customers and tactics based on potential and business objectives and provide customer insights to the cross-functional team and assist in developing solutions.
  • Plan and facilitate speaker meetings in compliance with governance requirements.
  • Collaborate with Agile teams to deliver key tactics.
  • Spend time with key customers and regularly review stakeholder mapping.
  • Accurately record interactions in the CRM system.
Requirements:
  • Extensive knowledge of the WA healthcare system.
  • Experience in key account management and strategic thinking.
  • Pharmaceutical sales experience.
  • Ability to interpret clinical data.
  • Resilience under pressure and ability to influence cross-functional teams without direct authority.
  • Ability to navigate complex healthcare environments with a strong prioritisation and flexibility in changing course as needed.
  • Competence in influencing and negotiation and solution selling through dynamic questioning.
  • Experience in optimising customer experience through various engagement channels.
  • Strong presentation skills.
  • Curiosity, learning agility, and effective communication.
  • Time management skills to handle multiple ongoing projects.
About Novartis

At Novartis, we are committed to helping people with disease and their families. We believe that it takes a community of smart, passionate people like you to achieve breakthroughs that change patients' lives. Join us in our mission to create a brighter future together.

Learn more about our company culture and values at https://www.novartis.com/about/strategy/people-and-culture.

Stay connected with our talent community and learn about suitable career opportunities as soon as they come up at https://talentnetwork.novartis.com/network.

Discover the benefits and rewards of working at Novartis at https://www.novartis.com/careers/benefits-rewards.