Current jobs related to Customer Support Specialist - Sydney, New South Wales - Spaceship

  • Customer Support Specialist

    1 month ago

    Sydney, New South Wales, Australia REA Group Full time

    Customer Support SpecialistAt REA Group, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our Customer Solutions and Operations team, you'll be responsible for delivering exceptional customer experiences through phone, email, and web chat.Key Responsibilities:Resolve customer issues in a timely and professional...

  • Customer Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Perkbox Full time

    Unlock Your Potential as a Customer Support SpecialistAt Perkbox, we're on a mission to revolutionize the employee experience. As a Customer Support Specialist, you'll play a vital role in delivering exceptional support to our customers, helping them get the most out of our products and services.Key Responsibilities:Provide timely and professional support to...

  • Customer Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Fitzgerald Jenkins Recruitment Full time

    Customer Support SpecialistAt Fitzgerald Jenkins Recruitment, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional service to our customers, maintaining high standards of support and responsiveness on all technical related matters.Key...

  • Customer Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia REO Group Full time

    Job Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at REO Group. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our diverse customer base.Key Responsibilities:Deliver high-quality technical support...

  • Customer Support Specialist

    1 week ago

    Sydney, New South Wales, Australia REA Group Full time

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at REA Group. This is an exciting opportunity to work in a fast-paced environment and deliver exceptional customer experiences.As a Customer Support Specialist, you will be the front-line interface for our customers, consumers, and internal stakeholders. You will be...

  • Customer Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia The University of Notre Dame Full time

    We are seeking a dedicated Customer Support Specialist to join our team.Main Responsibilities:Provide exceptional customer service via phone, email, and chat.Analyze and resolve customer complaints in a timely and professional manner.Collaborate with internal teams to resolve complex customer issues.

  • Customer Support Specialist

    3 days ago

    Sydney, New South Wales, Australia Canon Full time

    About the RoleAs a Customer Support Specialist, you will be responsible for delivering exceptional service to our clients, ensuring high levels of satisfaction through outstanding service delivery. Your positive attitude, reliability, and attention to detail will be essential in managing various documents and processes for our esteemed clients.

  • Customer Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Philips Full time

    Job TitleCustomer Support SpecialistJob DescriptionPhilips is a leading global healthcare company with a mission to improve the lives of millions of people worldwide. We strive to make the world a healthier and more sustainable place through innovation in medical equipment and technology.Your ChallengeWe are seeking a highly skilled Customer Support...

  • Customer Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Spaceship Full time

    At Spaceship, we are seeking a talented Customer Support Specialist to join our rapidly growing team in AU. As a key member of our operations team, you will play a crucial role in building trust with our customers, requiring a deep understanding of superannuation, investing, and product knowledge, as well as empathy and strong communication skills.Key...

  • Customer Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia EBR Full time

    Job Title: Customer Support SpecialistAbout EBR: EBR is a reputable financial services company providing online forex trading services to retailers and institutional clients worldwide.Job Responsibilities:Handle clients' deposits and withdrawals in a timely manner.Follow account opening processes to ensure smooth onboarding.Respond to customers' queries via...

  • Customer Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia EBOS Group Limited Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at EBOS Group Limited. As a key member of our Pharmacy team, you will be responsible for providing exceptional customer support and ensuring that our internal and external customers receive timely and effective assistance.Key ResponsibilitiesTake inbound customer...

  • Customer Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Tyro Full time

    This is a Customer Support Specialist role with Tyro, a leading company in Australia. The Customer Support team is one of the most widely regarded in the country, known for their collaborative and dynamic environment. As a Customer Support Specialist, you will champion the voice of our customers and work closely with other teams to provide exceptional...

  • Customer Support Specialist

    3 days ago

    Sydney, New South Wales, Australia Spaceship Full time

    Company OverviewSpaceship is a leading fintech company transforming the way people invest in their future. With a strong mission to democratize access to investing, we're passionate about enabling individuals to take control of their financial futures.Job SummaryWe're seeking an experienced Customer Support Specialist to join our small team of 6 dedicated...

  • Customer Support Specialist

    1 month ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our Contact Center team in Sydney. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring a positive experience with our ServiceNow platform.Key ResponsibilitiesProvide timely and effective support to customers via phone,...

  • Customer Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Amadeus Full time

    Job TitleCustomer Support Specialist (Casual)PURPOSE OF THE ROLE:As a Customer Support Specialist, you will provide shift-based technical support for passenger self-service products used by global airlines and airports. Your role will involve taking calls directly from passenger-facing agents or airport/airline helpdesks, as well as reacting to automatically...

  • Customer Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Philips Full time

    Job TitleCustomer Support SpecialistJob DescriptionPhilips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. With nearly 40,000 employees working in 100...

  • Customer Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Employment Hero Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Employment Hero. As a key member of our Customer Experience team, you will be responsible for providing exceptional support to our customers, ensuring their continued success and satisfaction with our Employment Hero platform.Key ResponsibilitiesRespond to and...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Compass Education Full time

    Customer Support Specialist - NSWCompass Education is seeking a highly skilled Customer Support Specialist to join our team in New South Wales. As a key member of our support team, you will provide exceptional customer service and training to our clients, empowering them to enhance parent engagement, reduce administrative burden, and allocate more time...

  • Customer Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Keegan Adams Recruitment Full time

    Keegan Adams Recruitment is seeking a skilled Customer Support Specialist to join their team. As a key member of the client service team, you will be responsible for delivering exceptional support to financial planners and clients across the Financial Planning Industry.The ideal candidate will have a strong background in client service, with excellent...

  • Customer Support Specialist for Avetta

    1 week ago

    Sydney, New South Wales, Australia Avetta Full time

    Customer Support Specialist OpportunityWe are seeking a highly skilled Customer Support Specialist to join our team at Avetta. As a key member of our success team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our clients.Key Responsibilities:Provide professional support to all Avetta customers...

Customer Support Specialist

1 month ago

Sydney, New South Wales, Australia Spaceship Full time

At Spaceship, we're on a mission to transform the way people think about and invest their money. Our Customer Support team plays a crucial role in achieving this goal by providing exceptional service to our customers.

As a Customer Support Specialist, you will be the primary point of contact for our customers, handling their enquiries and resolving their issues in a timely and professional manner. You will also be responsible for connecting customer feedback with different areas of the business, including Product, Marketing, Engineering, Risk & Compliance, and Investments.

Key responsibilities include:

  • Managing incoming customer enquiries via email, chat, and phone.
  • Managing customer feedback, complaints, and general enquiries.
  • Nurturing relationships that will lead to long-term advocates.

We're looking for someone with 2-3 years of experience in a B2C customer support, customer success, or similar role that serves customer communities. You should have experience with customer support systems such as CRMs and dealing with online chat enquiries. Experience in working in financial services, specifically in a super fund support role or with experience in ETFs, investments, stocks, and trading, is also highly desirable.

You will thrive in this position if you are:

  • Excited by our mission and hungry for a challenge in a growing startup.
  • Passionate about forward-thinking technology products, and more specifically investment and fintech products.
  • Empathetic, patient, and able to understand a problem from different viewpoints.
  • Able to demonstrate initiative and persistence in solving problems.
  • Constantly iterating to come up with the best solution.
  • An exceptional communicator who thrives in a collaborative environment.
  • Inquisitive with a strong aptitude for learning.

We offer a competitive salary, equity options, flexibility to work from home 1-2 days, health and wellness benefits, learning and development allowance, and working from home allowance.

We are a team of ~40 people passionate about enabling people to invest in their future. We value forward-thinking, accessibility, curiosity, transparency, and simplicity in everything we do - from the way we collaborate to the products we create.