ICT Support Specialist
2 weeks ago
Our goal is to provide exceptional ICT support services that empower staff to succeed in their roles.
The role of the IT Service Desk Analyst involves providing accurate and timely ICT assistance to staff, including prioritizing and escalating L3/4 ICT issues to Senior IT, investigating and analyzing hardware problems, performing hardware repairs, maintenance, technical assistance, and support on all computing equipment and peripherals.
Key Responsibilities:
- Prioritize and provide accurate ICT Service Desk support for staff who require ICT assistance;
- Evaluate user account management requests, including creating, changing, and deleting user accounts as per the IT Requisition process;
- Provide quality customer service to both internal and external customers;
- Respond and resolve Service Desk support tickets as per the SLA;
- Complete or escalate Service Desk support tasks within timeframes set by the Service Desk Manager and Service Desk Team Leader;
- Maintain a register of regular maintenance and system health checks to demonstrate completion of assigned tasks;
- Perform any other duties assigned by the Service Desk Team Leader/Service Desk Manager.
Requirements:
- Experience with Windows Server (Active Directory, Print Services, etc.), Citrix, Office 365 (Exchange, SharePoint, OneDrive), Skype for Business, Microsoft Office, knowledge, and experience in ITIL;
- Excellent communication skills written and verbal;
- Ability to work as part of a team to achieve team outcomes;
- Min 2 years' experience working within a similar capacity;
- Ability to produce a satisfactory Police Clearance.
Benefits:
We offer the opportunity to work with a growing national organization focused on developing our team members to thrive in a culture and environment of continuous learning.
About Us:
We are committed to delivering high-quality healthcare and employment outcomes for individuals and communities. Our unique capabilities come together to drive positive change and improvement in the lives of those we serve.
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