Strategic Partnership Lead

2 weeks ago

Brisbane, Queensland, Australia beBeeLeadership Full time $120,000 - $170,000
Job Description

The Head of Partnerships is responsible for driving the partnership with a major retailer. Reporting to the General Manager, the key focus for this role will be to advocate for and drive the partnership to achieve win-win outcomes for both parties.

This role requires the ability to manage competing priorities and risks while maintaining strong long-term partner relationships. The ideal candidate will have hands-on experience in leading teams directly and indirectly, driving results through strong leadership.

Key Responsibilities:

  • Drive the partnership from a sales and retention performance perspective, relationship management, and contract governance perspective.
  • Manage daily performance and engagement with the partner.
  • Manage contractual commitments and ensure relevant risk & control frameworks align with these commitments.
  • Maintain strong long-term partner relationships.
  • Manage competing priorities and risks.
  • Oversight and management of compliance and governance frameworks relating to the partnership.
  • Support audits and manage governance frameworks.
  • Drive the growth of the partnership.
  • Manage partner-related complaints and incidents in line with established complaints management and incident management frameworks.
  • Report on program compliance and improve processes.
  • Work with the General Manager to align priorities.
  • Translate strategic objectives into operational plans for the partnership.
  • Support the development and growth of the team.
  • Drive commercial and financial analysis and any negotiations to support win-win outcomes for the partnership.
  • Foster a culture to support a highly engaged, high-performance team.
Required Skills and Qualifications

Essential Experience:

  • Hands-on experience in leading teams directly and indirectly, driving results through strong leadership.
  • Expertise in design thinking, process engineering, and problem-solving using formal programs and processes.
  • Successful management and collaboration with cross-functional teams and navigation of organisational changes across all business levels.
  • Experience designing and implementing continuous improvement frameworks within multi-departmental organisations.
  • Skilled at building trust, managing team dynamics, and motivating people.
  • Demonstrated ability to effectively coach, lead, engage, and develop small teams, fostering a high-performance culture.
  • A formal qualification in a relevant field, such as a degree in Business, Commerce, Finance, or Accounting.

Desirable Experience:

  • At minimum 7 years' experience in partner account management.
  • A minimum of 5 years of leadership experience.
  • Proven success in onboarding, managing, and growing partnerships.
  • In-depth experience and understanding of the insurance industry.
Benefits

What We Offer:

  • Our office is conveniently based in a city fringe location with access to retail, restaurants, various parking options and public transport.
  • Enjoy the flexibility of hybrid work with 1 day per week working from home.
  • We recognise high performance and reward our people for their hard work through bonuses and other perks.
  • Options for leave, including volunteer days and paid parental leave.
Others

Location: Our office is located in Toowong Village shopping centre.

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