Customer Experience Champion

1 week ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $90,000 - $120,000
Drive Customer Success

We are seeking a skilled professional to drive customer success, build meaningful relationships, and showcase the value of our platform.

This role requires a strong consultative approach, excellent communication skills, and experience in managing renewals.

Key Responsibilities:
  • Develop personalized success roadmaps that align with each customer's objectives and key performance indicators (KPIs).
  • Encourage active usage of our platform through tailored recommendations and targeted adoption campaigns.
  • Build trusted partnerships with executive sponsors, decision-makers, and champions across the organization.
  • Use data and storytelling to highlight return on investment (ROI), impact metrics, and ongoing value to customers.
  • Lead smooth onboarding processes to ensure quick time-to-value and a positive first impression of our platform.
  • Manage renewals with a retention-first mindset while identifying opportunities for upsell, cross-sell, or expansion in partnership with sales teams.
Key Performance Metrics:
  • Retention performance: Maintain strong net and gross retention rates across the account portfolio.
  • Adoption growth: Increase platform usage and feature adoption quarter over quarter.
  • Customer health: Consistently improve customer health scores through proactive engagement and support.
  • Value delivered: Document and present measurable ROI to customers during business reviews.

If you are passionate about driving customer success, have strong consultative skills, and experience managing renewals, we encourage you to apply.

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