Service and Warranty Coordinator

4 weeks ago


Cairns City, Queensland, Australia Penske Full time
About the Role

We are seeking a highly skilled and experienced Service and Warranty Administrator to join our team at Penske. As the first point of contact for the Service department front counter and telephone enquiries, you will play a critical role in ensuring the smooth operation of our service and warranty processes.

Key Responsibilities
  • Liaise with clients to increase and maximise all parts/service sales
  • Build relationships with customers to ensure ongoing business and maintain customer satisfaction
  • Interact directly with customers, dealers, and national teams
  • Process warranty claims accurately and timely to maximise Penske Australia returns
  • Provide support to customers and the Service team for all invoicing and warranty requirements
  • Assist with the management of WIP
  • Support external and internal customers and the Service team for all invoicing, warranty, and Allison X-Trans requirements
About You
  • Minimum of 2 years' administration/clerical experience
  • Ability to communicate information in a positive manner, clear, logical, helpful, prompt, to both clients and fellow employees
  • Ability to operate efficiently and accurately, office equipment such as, but not limited to: PC & Telephone System
  • Ability to read and interpret catalogues, bulletins, and support literature
About Penske

Penske is an iconic brand in both the business and racing worlds and a Fortune 500 company with a global presence. Operating across some of the most dynamic on- and off-highway markets in the country, including road transport, energy solutions, mining, rail, defence, and commercial marine. Penske is a leading distributor of premium power systems solutions from mtu, Detroit, and Allison and the distributor of Western Star, Dennis Eagle, and MAN Truck & Bus.

Why Choose Penske?
  • Accredited Training & Development Programs
  • Commitment to providing the highest levels of safety, technical, and leadership training
  • Competitive Remuneration
  • Reward and Recognition Programs
  • Employee Referral Program – generous employee referral fees
  • Employee Assistance Program
  • Family Friendly Benefits including Paid Parental Leave
  • Access to Discounted Travel, Health Insurance & Motor Vehicle benefits


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