Application Support Engineering Lead

6 days ago


Melbourne, Victoria, Australia Square Full time
Job Description
As an Application Support Engineering Specialist at Square, you will be responsible for managing the CS team's JIRA filing process. You will review technical issues escalated by the SAS Tier 2 team, resolve many issues, and ensure that issues are filed completely and accurately. Your expert product knowledge will help drive shorter resolution times, enabling Square's sellers to get back to business faster. You will maintain strong relationships with engineering leaders and communicate the impact of bugs and SEVs to engineering.



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