Application Support Team Lead

3 weeks ago


Melbourne, Victoria, Australia SS&C Technologies Holdings Full time

We are seeking a highly skilled and experienced Application Support Team Lead to join our IT Service Delivery team at SS&C Technologies Holdings. This is a critical role that requires exceptional leadership, technical expertise, and communication skills.

Job Description

The successful candidate will be responsible for providing technical leadership and support to a team of application support engineers, ensuring seamless operation of our services for all SS&C Australia Managed Service Platform (MSP) customers.

  • Key Responsibilities:
  • Deploy applications using CI/CD pipelines and deployment tools such as Octopus Deploy and TeamCity.
  • Support automation efforts across DevOps supported tools and the Managed Services Platform.
  • Incident response for production hosted environments and maintain platform availability to meet up with target SLAs.
  • Assist with support coverage for DevOps tools and processes.
  • Perform technical verification and debugging of applications.
  • Carry out database queries, troubleshoot database issues, review SQL logs, and manage database sizes as required.
  • Complete documentation and procedures for installation and maintenance.
  • Lead and triage incidents and service requests assigned to team queues.
  • Work on assigned tickets with a focus on meeting delivery deadlines and SLAs.

Requirements

  • Demonstrated experience working in an IT service support and delivery role with excellent communication and organization skills, critical thinking, and attention to detail.
  • Ability to quickly learn the complexities of IT applications and systems and how changes to current state may affect end users.
  • Ability to liaise with third-party vendors to resolve issues.
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
  • Demonstrated commitment to quality execution and customer service as evidenced by previous experience and performance track record.
  • Demonstrated strong, broad technical knowledge, and the ability to readily understand complex technical environments, components, and processes.

Experience

  • Minimum 7+ years' application support experience in a leading technical support role for different business applications, ideally in Superannuation and/or Financial Services.
  • Previous experience in 1st, 2nd, and 3rd-level support roles is desired.
  • Technical hands-on knowledge of the full software development life cycle, DevOps CI/CD pipeline, deployment tools (i.e., Octopus), and application monitoring platforms (i.e., Site 24x7, Datadog, Splunk).
  • Knowledge of programming languages .Net, SQL Server, and cloud infrastructure AWS, Azure.
  • Prior experience and working knowledge of ITIL & ITSM tools (i.e., Jira, ServiceNow).

Salary Information

The estimated annual salary for this role is $120,000 - $150,000 AUD, depending on location and experience.



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