Key Account Manager
3 weeks ago
About the Role
The Key Account Manager will be responsible for developing and managing relationships with key commercial & industrial customers, developers, councils, major infrastructure projects, and Government bodies. This role will require the application of strong technical knowledge around key operational drivers for commercial and industrial customers to ensure credibility is earned with Jemena's largest electricity consumers.
Working collaboratively with stakeholders across the broader Jemena business, the Key Account Manager will maximise the performance of current and future commercial opportunities, active management of relationships with external parties, commercial negotiations, and driving continuous improvement outcomes for customers while driving internal stakeholders to mitigate risks and deliver on the agreed strategies to support the achievement of business plans and objectives.
Responsibilities will include:
- Actively develop and implement strategies to maintain and strengthen effective operating relationships between Jemena and key customers and industry stakeholders across all electricity distribution activities, with support from manager as appropriate
- Act as key point of contact for key customers and stakeholders into Jemena
- Develop and maintain key account management systems and tools, including customer database. Support development of CRM-type solutions
- Act as an escalation point within Jemena for customers seeking complex resolutions. Coordinate with and efficiently engage other Jemena departments to resolve the enquiries. Ensure internal, regulatory, and customers' expectations are met; escalate to line manager for support if required
- Proactively manage customer interactions from initial enquiry, and subsequently direct to the appropriate part of Jemena, right through to closure of the project
- Track and monitor progress of customer offers, ensuring that customer and regulatory requirements are met
- Liaise with Services & Projects and Asset Management for detailed costing, options, technical design, feasibility, planning, procurement, and project management delivery of relocation projects
- Apply approved pricing strategies and commercial risk management policies to all commercial offers and contracts developed
- Identify, develop, and deliver customer-centric value-add solutions to meet customer needs, within the bounds of the regulated electricity business and aligned to corporate objectives and business plans
- Identify partners of choice amongst customer base to deliver innovative projects and products/services in partnership with key customers and key Jemena stakeholders
About You:
- Demonstrated experience in customer and stakeholder account management
- Demonstrated experience in contract management/administration and commercial acumen
- Experience in the development of commercially robust offers for the provision of work for complex customer-initiated projects
- Experience in understanding high voltage construction and commercial risks of complex electricity projects
- Understanding of the electricity distribution regulatory regime (highly desirable)
- Ability to initiate, build, and maintain effective relationships with industry groups and Government
- Ability to work both independently and within a team environment
- Previous exposure to energy markets (highly desirable)
Why You Should Come and Work for Us:
Our people are our greatest strength and inspiration, so having various flexible working options, paid parental leave, and leave purchase plans amongst many other benefits are key foundational elements on which we have built our success. We are passionate about what we do, and we are proud of who we are. Safety is the cornerstone of our organisation, and respect for community and country is the keystone that locks in place our Group Values.
Diversity/Inclusion:
We understand and value the multiple strengths and contributions of a diverse workforce, the ability hybrid where possible, and our Reconciliation Action Plan is demonstrated commitment to employment, business, and partnership opportunities with Australia's First Peoples. We actively encourage applications from Aboriginal and Torres Strait Islander Peoples.
When you join Jemena, you become part of our diverse, inclusive, and passionate team, where you can be your committed self.
Recruitment Process:
As part of Jemena's recruitment process, you will be required to undergo pre-employment checks.
Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms, or third parties. Interested candidates are welcome to submit their application independently.
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