Key Account Manager
4 weeks ago
The Key Accounts Manager will be responsible for developing and maintaining relationships with key commercial and industrial customers, developers, councils, major infrastructure projects, and Government bodies. This role will require the application of strong technical knowledge around key operational drivers for commercial and industrial customers to ensure credibility is earned with Jemena's largest electricity consumers.
Key Responsibilities- Develop and implement strategies to maintain and strengthen effective operating relationships between Jemena and key customers and industry stakeholders across all electricity distribution activities.
- Act as the key point of contact for key customers and stakeholders into Jemena.
- Develop and maintain key account management systems and tools, including a customer database, and support the development of CRM-type solutions.
- Act as an escalation point within Jemena for customers seeking complex resolutions, coordinating with and efficiently engaging other Jemena departments to resolve enquiries.
- Proactively manage customer interactions from initial enquiry to closure of the project.
- Track and monitor progress of customer offers, ensuring customer and regulatory requirements are met.
- Liaise with Services & Projects and Asset Management for detailed costing, options, technical design, feasibility, planning, procurement, and project management delivery of relocation projects.
- Apply approved pricing strategies and commercial risk management policies to all commercial offers and contracts developed.
- Identify, develop, and deliver customer-centric value-add solutions to meet customer needs, within the bounds of the regulated electricity business and aligned to corporate objectives and business plans.
- Identify partners of choice amongst the customer base to deliver innovative projects and products/services in partnership with key customers and key Jemena stakeholders.
- Demonstrated experience in customer and stakeholder account management.
- Demonstrated experience in contract management/administration and commercial acumen.
- Experience in the development of commercially robust offers for the provision of work for complex customer-initiated projects.
- Experience in understanding high voltage construction and commercial risks of complex electricity projects.
- Understanding of the electricity distribution regulatory regime (highly desirable).
- Ability to initiate, build, and maintain effective relationships with industry groups and Government.
- Ability to work both independently and within a team environment.
- Previous exposure to energy markets (highly desirable).
Jemena is a diverse, inclusive, and passionate team where you can be your committed self. We offer various flexible working options, paid parental leave, and leave purchase plans, amongst many other benefits. Our people are our greatest strength and inspiration, and we are proud of who we are. Safety is the cornerstone of our organisation, and respect for community and country is the keystone that locks in place our Group Values.
We understand and value the multiple strengths and contributions of a diverse workforce and actively encourage applications from Aboriginal and Torres Strait Islander Peoples. When you join Jemena, you become part of our team, where you can be your committed self.
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